About Company
Sagicor Life Jamaica Limited is a leading financial services group in the Caribbean, with a proud history of over 180 years. We are committed to improving the lives of the people in the communities in which we operate, fostering a culture of trust, innovation, and unwavering client focus. Our diversified operations encompass life and health insurance, annuities, pensions, and asset management, serving a broad and loyal client base across Jamaica and the wider region. At Sagicor, we believe in creating a dynamic and inclusive work environment where every team member is empowered to grow professionally and personally. We are dedicated to delivering exceptional client satisfaction and contributing positively to the economic and social landscape of Jamaica. Joining Sagicor means becoming part of a legacy of excellence, integrity, and a future focused on making a tangible impact in people’s lives.
Job Description
Are you detail-oriented, analytical, and eager to kickstart your career in the dynamic financial services sector? Sagicor Life Jamaica Limited is seeking an enthusiastic and meticulous Claims Review Assistant to join our vibrant team in Kingston. This is an excellent entry-level opportunity for individuals passionate about learning the intricacies of insurance claims processing and contributing to the efficient operation of a leading financial institution. As a Claims Review Assistant, you will play a crucial role in supporting our Claims Department, ensuring the accurate and timely review of various insurance claims. You will work closely with senior claims officers, gaining invaluable hands-on experience in verifying documentation, adhering strictly to policy guidelines, and upholding our unwavering commitment to fairness and integrity in all claim assessments. This position is perfect for someone with a strong desire to develop a comprehensive understanding of insurance products, regulatory compliance, and customer service excellence within a professional environment. If you are a proactive problem-solver with exceptional organizational skills, a high degree of accuracy, and a commitment to upholding our core values, we invite you to apply and become a valued member of the Sagicor family. Your contributions will directly impact our ability to deliver reliable service and essential support to our clients when they need it most.
Key Responsibilities
- Assist in the initial review and processing of various insurance claims, ensuring all required documentation is complete, accurate, and properly submitted.
- Verify policyholder information and coverage details against submitted claims, cross-referencing with company databases.
- Organize, maintain, and retrieve claim files, both physical and electronic, ensuring adherence to company record-keeping policies and data security protocols.
- Communicate professionally with policyholders or their representatives to obtain additional information or clarification as needed, under supervision.
- Provide administrative support to senior claims officers in investigating complex claims and gathering necessary evidence or external reports.
- Prepare detailed summaries and reports on claim status, findings, and recommended actions for review.
- Ensure strict compliance with company policies, procedures, and all relevant regulatory requirements in every claims handling activity.
- Identify discrepancies, inconsistencies, or potential red flags in claim submissions and promptly escalate issues to appropriate supervisory personnel.
- Participate actively in training sessions and workshops to enhance knowledge of Sagicor's insurance products, claims processes, and industry best practices.
- Perform other administrative duties and special projects as assigned to support the Claims Department's overall efficiency and operational goals.
Required Skills
- High School Diploma or equivalent (CXC/CSEC passes preferred).
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) with strong data entry skills.
- Exceptional attention to detail and a high level of accuracy in all tasks.
- Strong analytical and problem-solving abilities with a logical approach.
- Excellent written and verbal communication skills for clear and effective interaction.
- Ability to work effectively both independently and collaboratively as part of a diverse team.
- Strong organizational and time management skills, with the ability to prioritize tasks.
- A high degree of integrity, confidentiality, and discretion in handling sensitive information.
- Ability to adapt quickly to a fast-paced and dynamic work environment with evolving priorities.
Preferred Qualifications
- Associate's Degree or pursuing a degree in Business Administration, Finance, Management Studies, or a related field.
- Previous administrative experience in a professional office setting, preferably in financial services.
- Basic understanding of insurance principles, financial products, or customer service best practices.
- Familiarity with data entry and database management systems or claims processing software.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and life insurance benefits.
- Robust pension plan contributions to secure your future.
- Extensive opportunities for continuous learning, training, and professional development.
- A supportive, inclusive, and collaborative work environment.
- Employee wellness programs focused on physical and mental well-being.
- Generous paid time off and public holidays.
- Employee assistance program offering confidential support and resources.
- Career growth pathways within a leading regional financial institution.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume is comprehensive, up-to-date, and highlights your relevant skills and experience. We thank all applicants for their interest, however, only shortlisted candidates who meet the requirements will be contacted for an interview.