About Company
Zanzibar Unforgettable Tours is a premier tour operator dedicated to crafting exceptional travel experiences across the breathtaking islands of Zanzibar. With a passion for showcasing the rich culture, stunning landscapes, and vibrant history of our home, we pride ourselves on delivering personalized, high-quality tours that leave a lasting impression on our guests. Our team is a diverse group of enthusiastic professionals committed to sustainable tourism and creating memorable journeys. We believe in fostering a supportive and dynamic work environment where every team member contributes to our shared success and the unparalleled satisfaction of our clients.
Job Description
Are you a highly organized and energetic individual with a passion for tourism and a deep love for Zanzibar? Zanzibar Unforgettable Tours is seeking a dedicated Tour Guide Coordinator to join our vibrant team in Kikwajuni, Zanzibar City. This full-time role offers flexible hours, allowing you to manage your schedule effectively while ensuring the smooth operation of our diverse range of tours.
As a Tour Guide Coordinator, you will be the backbone of our operational success, responsible for orchestrating the daily activities of our tour guides and ensuring that every tour runs seamlessly from start to finish. You will manage scheduling, allocate resources, communicate with guides and clients, and troubleshoot any logistical challenges that may arise. This position requires exceptional communication skills, meticulous attention to detail, and the ability to thrive in a fast-paced environment where no two days are alike.
We are looking for someone who can not only manage logistics but also embody the spirit of Zanzibar Unforgettable Tours – professional, customer-focused, and eager to share the magic of Zanzibar. You’ll be a key player in maintaining our reputation for excellence, ensuring that our guests receive unforgettable experiences and our guides feel supported and well-prepared. If you’re passionate about contributing to the vibrant tourism industry of Zanzibar and are looking for a role that combines organizational prowess with engaging human interaction, we encourage you to apply. This is an exciting opportunity to grow with a leading local tour company.
Key Responsibilities
- Coordinate and manage the daily schedules and assignments for a team of experienced tour guides.
- Act as the primary point of contact for tour guides, addressing their queries and providing necessary support.
- Liaise with clients, confirming tour details, special requests, and ensuring their expectations are met.
- Oversee the allocation of resources, including transportation, equipment, and other tour necessities.
- Monitor tour progress, proactively identify potential issues, and implement effective solutions.
- Maintain accurate records of tour bookings, guide availability, and client feedback.
- Assist in the development and refinement of tour itineraries to enhance guest experiences.
- Ensure all tours adhere to safety regulations and company standards.
- Contribute to a positive and collaborative team environment.
Required Skills
- Proven experience in a coordination or administrative role, preferably within tourism or hospitality.
- Excellent organizational and time management skills.
- Strong verbal and written communication skills in English and Swahili.
- Proficiency in using scheduling software and basic office applications (e.g., Microsoft Office Suite).
- Exceptional problem-solving abilities and a proactive approach to challenges.
- Ability to work independently and as part of a team in a dynamic environment.
- In-depth knowledge of Zanzibar's attractions, culture, and logistical considerations.
Preferred Qualifications
- A degree or diploma in Tourism, Hospitality Management, or a related field.
- Additional language proficiency (e.g., French, German, Italian, Spanish).
- Experience with customer relationship management (CRM) systems.
- First-aid and CPR certification.
- A valid local driving license.
Perks & Benefits
- Competitive salary and performance bonuses.
- Flexible working hours to support work-life balance.
- Opportunity to work in the heart of Zanzibar's vibrant tourism industry.
- Professional development and growth opportunities.
- Supportive and collaborative team environment.
- Discounts on company tours and activities.
- Contribution to local community tourism initiatives.
How to Apply
If you are ready to embark on an exciting journey with Zanzibar Unforgettable Tours and contribute to creating unforgettable memories for travelers, we encourage you to apply! Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.