About Company
Career.zycto is rapidly expanding its footprint in Kenya’s dynamic retail sector, blending traditional in-store excellence with cutting-edge online strategies. We are dedicated to fostering an environment where innovation thrives and customer satisfaction is paramount. Join our forward-thinking team to shape the future of commerce, driving both physical store success and digital growth in a role that offers significant impact and career advancement.
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Job Description
Are you an ambitious leader with a knack for both physical retail excellence and cutting-edge online sales strategies? Career.zycto is seeking a dynamic Store Manager to lead our dual-channel operations in South B, Nairobi. This pivotal role requires a visionary professional who can seamlessly blend the art of in-store customer engagement with the science of digital commerce to drive unprecedented growth. You will be instrumental in shaping our brand’s presence, ensuring a superior customer experience across all touchpoints, and achieving ambitious sales targets.
As our Online Sales Store Manager, you will be responsible for the overall success of our South B physical store, overseeing daily operations, managing inventory, and fostering a high-performing team. Simultaneously, you will spearhead our online sales initiatives, developing and executing robust e-commerce strategies that expand our digital reach and increase conversions. This includes managing our online product catalog, optimizing product listings for search engines, implementing targeted digital marketing campaigns, and analyzing website performance data to identify growth opportunities.
Leading by example, you will mentor your team to deliver exceptional service both in-person and through digital channels. Your expertise will guide merchandising decisions, both visual for the store and strategic for our online platforms, ensuring consistent brand representation. You will be tasked with monitoring market trends, analyzing competitive landscapes, and actively soliciting customer feedback to continuously refine our offerings and service delivery across both channels. This role demands a proactive individual with strong analytical skills, capable of leveraging data to make informed decisions that impact both revenue and brand loyalty.
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Join us in revolutionizing the retail experience in Nairobi. If you’re passionate about merging the best of brick-and-mortar with the endless possibilities of e-commerce, and eager to make a significant impact on a growing brand, then we want to hear from you. We offer a challenging yet rewarding environment where your leadership will directly contribute to our success and your career will thrive.
Key Responsibilities
- Oversee all daily operations of the physical retail store, ensuring high standards of presentation and customer service.
- Develop, implement, and manage comprehensive online sales strategies to drive e-commerce growth and achieve sales targets.
- Lead, train, and motivate a high-performing team, fostering a culture of excellence and continuous improvement.
- Manage inventory efficiently across both physical and online channels, optimizing stock levels and minimizing discrepancies.
- Ensure an exceptional customer experience across all touchpoints, from in-store interactions to online inquiries and post-purchase support.
- Analyze sales data, market trends, and online performance metrics to identify opportunities for growth and improvement.
- Manage content, promotions, and product listings on the e-commerce platform, ensuring accuracy and compelling presentation.
- Implement local and digital marketing initiatives to increase brand visibility and drive traffic to both the store and online platform.
- Handle store budgets, sales forecasts, and operational expenses to ensure profitability and efficiency.
- Stay updated with industry best practices in both retail and e-commerce to maintain a competitive edge.
Required Skills
- Minimum of 4 years of proven experience in retail management, with at least 2 years in a role involving online sales or e-commerce.
- Strong understanding of e-commerce platforms and digital sales strategies.
- Demonstrated leadership and team management capabilities.
- Excellent communication and interpersonal skills.
- Proficiency in data analysis and experience using sales reporting tools.
- Solid understanding of inventory management and supply chain processes.
- Ability to work in a fast-paced, target-driven environment.
- Problem-solving skills and a proactive approach to challenges.
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field.
- Experience with specific e-commerce platforms like Shopify, Magento, or WooCommerce.
- Knowledge of digital marketing techniques including SEO, SEM, and social media advertising.
- Previous experience in the Nairobi retail market.
- Certification in digital marketing or e-commerce.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance package.
- Opportunities for professional development and career advancement.
- Employee discounts on company products.
- A dynamic and supportive work environment.
- Paid time off and holidays.
How to Apply
Ready to lead our integrated retail and online sales efforts? We invite qualified candidates to submit their application by clicking the link below. Please ensure your resume highlights your experience in both retail management and e-commerce. We look forward to hearing from you!
