About Company
Are you ready to make a tangible difference in the financial journey of countless individuals? Career.zycto is a dynamic and forward-thinking organization at the forefront of financial services innovation, committed to delivering exceptional client experiences. We believe that robust, empathetic support is the bedrock of trust in banking. Joining our team means becoming part of a culture that champions professional growth, values individual contributions, and empowers you to build lasting relationships with customers. We’re not just processing transactions; we’re guiding futures. For a banking customer support consultant, this is an unparalleled opportunity to thrive in a supportive yet challenging environment, where your dedication translates directly into client satisfaction and loyalty.
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Job Description
Are you passionate about empowering customers and ensuring their banking experiences are seamless and stress-free? Career.zycto is seeking a dedicated and proactive Banking Customer Support Consultant to join our vibrant team in Weststadt, Karlsruhe. This full-time, on-site role is pivotal in maintaining our reputation for outstanding client service within the financial sector.
As a Banking Customer Support Consultant, you will be the primary point of contact for our valued customers, addressing a wide range of inquiries related to accounts, transactions, online banking services, loan applications, and general financial product information. Your mission will be to provide clear, accurate, and empathetic assistance, resolving issues efficiently while educating customers on the best ways to manage their finances with Career.zycto. This isn’t just about answering calls or responding to emails; it’s about building trust, fostering loyalty, and ensuring every customer interaction leaves a positive, lasting impression. You’ll be the friendly, expert voice that guides our clients through their financial queries, turning challenges into opportunities for enhanced satisfaction.
You will skillfully navigate various communication channels, including phone, email, and potentially live chat, demonstrating exceptional verbal and written communication skills in both German and English. A key aspect of your role will involve documenting interactions meticulously within our CRM system, escalating complex issues to specialized departments when necessary, and adhering strictly to banking regulations, compliance standards, and data privacy protocols. We are looking for someone who can not only solve immediate problems but also anticipate customer needs, pro-actively offer relevant solutions, and identify opportunities to enhance their financial well-being through our comprehensive suite of services. Your ability to calmly handle sensitive situations and maintain professionalism under pressure will be crucial to your success.
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This position offers a unique opportunity to immerse yourself in the dynamic world of financial services, grow your expertise, and contribute directly to our customer satisfaction goals. At Career.zycto, we believe in nurturing talent and providing pathways for career advancement within our organization. You’ll receive comprehensive training to ensure you’re fully equipped to handle all aspects of the role, alongside ongoing development opportunities to sharpen your skills. We value a candidate who is a natural communicator, a keen problem-solver, possesses a strong sense of responsibility, and someone who thrives in a collaborative, fast-paced environment where continuous learning and team success are encouraged. Join Career.zycto and become an integral part of a team dedicated to redefining banking support through innovation and unparalleled service quality, making a real impact on our customers’ financial lives every day.
Key Responsibilities
- Serve as the first point of contact for customer inquiries across multiple channels (phone, email, chat).
- Provide accurate and comprehensive information on banking products, services, accounts, and transactions.
- Resolve customer issues and complaints efficiently and empathetically, escalating complex cases when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Adhere strictly to banking regulations, data protection laws (GDPR), and company policies.
- Identify opportunities to cross-sell or up-sell relevant banking products and services based on customer needs.
- Educate customers on self-service options and digital banking tools.
- Participate in ongoing training and development to stay updated on financial products and regulatory changes.
- Collaborate with internal teams to improve customer experience and operational processes.
Required Skills
- Fluent German and English language skills (written and verbal, C1 level minimum)
- Strong communication and interpersonal skills
- Proven ability to problem-solve and make decisions under pressure
- Excellent active listening skills and empathy
- Proficiency in using CRM software and standard office applications
- Ability to work independently and as part of a team
- High level of integrity and professionalism
Preferred Qualifications
- Prior experience in customer service, ideally within the banking or financial services sector
- Completed vocational training (e.g., Bankkaufmann/-frau) or a degree in business/finance
- Familiarity with banking regulations and compliance standards
- Experience with Zendesk, Salesforce, or similar customer support platforms
Perks & Benefits
- Competitive salary and performance-based bonuses
- Comprehensive health and wellness programs
- Generous paid time off and public holidays
- Opportunities for professional development and career advancement
- Modern, ergonomic office environment in Weststadt, Karlsruhe
- Team-building events and social activities
- Employee discounts on various financial products
- Subsidized public transport pass (JobTicket)
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role at Career.zycto. Please ensure your application highlights your language proficiency and customer service philosophy.
