About Company
Embark on a meaningful journey with Career.zycto, where your passion for social services meets unparalleled support. As a social services intake administrator, you’ll discover a collaborative environment dedicated to impactful community outreach and client advocacy. We empower our team members with cutting-edge resources and continuous professional development, ensuring you can deliver exceptional care and make a tangible difference in the lives of Augsburg’s residents. Our commitment to dignity, respect, and effective assistance creates an ideal setting for professionals driven by a desire to serve. Join a team where your dedication genuinely shapes brighter futures.
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Job Description
Career.zycto is seeking a compassionate and highly organized Social Services Intake Administrator to join our dedicated team in Innenstadt, Augsburg. This vital full-time role serves as the crucial first point of contact for individuals and families seeking support, guiding them through the initial stages of our social service programs. As an Intake Administrator, you will play an indispensable role in ensuring a smooth, empathetic, and efficient onboarding process for all clients, laying the foundation for their successful engagement with our services.
You will be at the forefront of our mission, interacting directly with community members who often come to us during challenging times. Your ability to listen actively, communicate clearly, and gather essential information with sensitivity and discretion will be paramount. This role is far more than administrative; it requires a deep understanding of human needs, an unwavering commitment to confidentiality, and the capacity to connect individuals with appropriate resources and support pathways. You will be responsible for conducting initial screenings, accurately documenting client information, explaining service options, and scheduling follow-up appointments, all while maintaining a welcoming and professional demeanor.
Our ideal candidate possesses exceptional organizational skills, a meticulous eye for detail, and a profound sense of empathy. You will manage incoming inquiries via phone, email, and in-person visits, ensuring that every client feels heard, respected, and competently assisted from their very first interaction. This position demands proficiency in data management and a commitment to maintaining accurate, up-to-date records within our system, which is crucial for effective service delivery and compliance. You will also collaborate closely with social workers, case managers, and other program staff to facilitate seamless transitions for clients into ongoing services.
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Joining Career.zycto means becoming part of a supportive and dynamic team dedicated to uplifting the Augsburg community. We offer an environment where your administrative expertise directly contributes to positive social change. If you are passionate about making a difference and possess the unique blend of administrative acumen and heartfelt compassion required for this role, we encourage you to apply and help us continue our vital work.
Key Responsibilities
- Serve as the primary point of contact for new clients seeking social services, providing a welcoming and supportive first impression.
- Conduct initial intake interviews and screenings to gather comprehensive client information and assess immediate needs.
- Accurately input and maintain confidential client data and records within the designated database system.
- Explain available social service programs, eligibility requirements, and application processes to prospective clients.
- Schedule client appointments, manage calendars, and coordinate with social workers and other staff members.
- Assist clients with completing necessary forms and documentation, ensuring all information is precise and complete.
- Provide referrals to internal and external resources as appropriate, guiding clients toward relevant support.
- Respond to inquiries via phone, email, and in-person, offering clear, concise, and empathetic assistance.
- Ensure strict adherence to confidentiality policies, data protection regulations (DSGVO), and ethical guidelines.
- Collaborate effectively with the social services team to ensure seamless client transitions and coordinated care.
Required Skills
- Minimum of 2 years of experience in an administrative or client-facing role, preferably within social services, healthcare, or a non-profit setting.
- Exceptional verbal and written communication skills in German and English.
- Strong interpersonal skills with a proven ability to engage empathetically and professionally with diverse populations, including those in crisis.
- High level of organizational ability and meticulous attention to detail for accurate record-keeping and data entry.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with database management systems or CRM software.
- Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
- Problem-solving skills and the ability to remain calm and effective under pressure.
Preferred Qualifications
- Bachelor's degree in Social Work, Psychology, Public Administration, or a related field.
- Prior experience with social service intake processes and local community resources in Augsburg.
- Familiarity with relevant German social welfare laws and regulations.
- Experience with electronic health record (EHR) or client management systems.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Generous paid time off and public holidays.
- Opportunities for professional development and continuous learning.
- A supportive, collaborative, and mission-driven work environment.
- Direct contribution to positive community impact in Augsburg.
- Company-sponsored public transport ticket (Jobticket).
How to Apply
Interested candidates are encouraged to apply by clicking the official application link below. Please ensure your resume and a compelling cover letter, highlighting your relevant experience, language proficiency, and passion for social services, are included in your application. We look forward to reviewing your qualifications.
