About Company
Career.zycto is a dynamic, forward-thinking organization dedicated to connecting talent with opportunity. We believe in fostering strong relationships, both with our clients and our internal team. For a Customer Relationship Executive, our environment offers unparalleled scope to build meaningful connections, drive client success, and contribute directly to our growth. You’ll thrive in a culture that champions collaboration, innovation, and continuous improvement, making every interaction count. Join us and shape the future of professional partnerships.
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Job Description
Are you a proactive, empathetic communicator with a passion for building lasting relationships? Career.zycto is seeking a dedicated Customer Relationship Executive to join our expanding remote team. In this pivotal role, you will be the primary point of contact for our valued clients, ensuring their satisfaction, understanding their evolving needs, and identifying opportunities to enhance their experience with Career.zycto’s services. This isn’t just about managing accounts; it’s about becoming a trusted advisor and an indispensable partner.
Working remotely from your home office in Brighton, Colorado, you will leverage cutting-edge CRM tools and virtual communication platforms to connect with clients, conduct virtual check-ins, and facilitate solutions. You’ll play a crucial role in maintaining high client retention rates and fostering positive long-term engagements. Your day-to-day will involve a blend of strategic planning, problem-solving, and proactive outreach. We are looking for someone who takes initiative, possesses exceptional organizational skills, and thrives in a fast-paced, goal-oriented environment. If you’re ready to make a significant impact from day one and contribute to a company that values its people and its clients above all else, we encourage you to apply. This remote position offers the flexibility to manage your schedule while being an integral part of a collaborative and supportive team.
Key Responsibilities
- Cultivate and maintain strong, long-lasting relationships with a diverse portfolio of clients through regular virtual communication.
- Act as the lead point of contact for all client account management matters, ensuring timely and successful delivery of our solutions according to client needs and objectives.
- Proactively identify and address client concerns, resolving issues efficiently and effectively to ensure maximum client satisfaction.
- Collaborate cross-functionally with sales, marketing, and service teams to improve the entire client experience.
- Educate clients on new features, services, and best practices to maximize their utilization and success with Career.zycto's offerings.
- Prepare and present regular client reports, demonstrating value and identifying areas for growth and improvement.
- Monitor and analyze client usage of our services, providing insights and recommendations to optimize their experience.
- Identify opportunities for upselling and cross-selling, working closely with the sales team to expand client engagements.
- Maintain accurate and up-to-date client records within the CRM system.
Required Skills
- Minimum of 2 years of proven experience in a customer relationship, account management, or client success role.
- Exceptional verbal and written communication skills with the ability to articulate complex information clearly and concisely.
- Demonstrated ability to build rapport and establish trust with clients remotely.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and virtual communication tools (e.g., Zoom, Microsoft Teams).
- Strong problem-solving abilities and a proactive approach to client needs.
- Excellent organizational and time management skills, with the ability to prioritize tasks effectively in a remote setting.
- High level of empathy and a client-first mindset.
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Experience working in the Human Resources or Recruitment industry.
- Familiarity with project management methodologies.
- Ability to analyze data and draw actionable insights to improve client relationships.
Perks & Benefits
- Competitive annual salary with performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- Flexible remote work schedule.
- Home office stipend to support a productive workspace.
- Paid time off and company holidays.
- Opportunities for professional development and continuous learning.
- Collaborative and supportive team culture.
- 401(k) retirement plan with company match.
How to Apply
Ready to make a difference from your home in Brighton, Colorado? We invite you to join our growing team. Please click on the application link below to submit your resume and a cover letter detailing your experience and why you are the ideal candidate for this remote Customer Relationship Executive role. We look forward to hearing from you!
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