About Company
Are you eager to launch your IT career in a dynamic and supportive environment? Career.zycto is a rapidly expanding technology solutions provider, deeply committed to fostering talent and delivering exceptional service to our diverse client base. We believe in empowering our employees with continuous learning opportunities and direct mentorship, making us the ideal launchpad for aspiring IT professionals. Join a team where your contributions are valued, and your growth is prioritized from day one.
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Job Description
Career.zycto is actively seeking a highly motivated and enthusiastic Entry Level IT Help Desk Technician to join our growing team in Reutlingen. This is an unparalleled opportunity for individuals passionate about technology and dedicated to providing outstanding customer support. As the first point of contact for our internal users, you will play a crucial role in ensuring the smooth operation of our IT systems and the productivity of our colleagues.
In this exciting entry-level position, you’ll be immersed in a supportive learning environment designed to rapidly develop your technical skills. You will be responsible for providing front-line technical assistance, troubleshooting hardware and software issues, and guiding users through various IT processes. This role is perfect for someone who enjoys problem-solving, has excellent communication skills, and is eager to learn and grow within the IT field. You’ll gain hands-on experience with a wide array of technologies, from operating systems and office suites to network connectivity and proprietary business applications.
Our team prides itself on collaboration and mentorship. You won’t just be answering tickets; you’ll be part of a team that invests in your professional development. We’re looking for someone who is a quick learner, has a keen eye for detail, and possesses a strong desire to help others. You’ll be instrumental in logging, tracking, and resolving IT support requests, escalating complex issues to senior technicians when necessary, and contributing to our knowledge base to improve service efficiency. This role is a gateway to diverse career paths within IT, offering exposure to system administration, network engineering, and cybersecurity. If you’re ready to take the first step towards a rewarding career in information technology with a company that truly values its people, we encourage you to apply.
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Key Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network-related issues.
- Respond promptly to IT support requests via phone, email, and ticketing system, ensuring timely resolution.
- Assist users with account management, password resets, and access permissions.
- Document all support interactions, resolutions, and relevant technical information accurately in the ticketing system.
- Escalate complex or unresolved issues to senior IT staff or specialized teams as needed.
- Install, configure, and maintain workstations, printers, and other peripheral devices.
- Support common office applications (e.g., Microsoft Office 365, Google Workspace) and internal business software.
- Contribute to the development and maintenance of IT knowledge base articles and user guides.
- Participate in ongoing training and professional development to enhance technical skills and knowledge.
Required Skills
- Basic understanding of Windows and macOS operating systems.
- Familiarity with common office productivity suites (e.g., Microsoft Office).
- Excellent verbal and written communication skills in German and English.
- Strong problem-solving abilities and attention to detail.
- Customer-service oriented with a patient and helpful demeanor.
- Ability to work independently and as part of a team.
- Eagerness to learn and adapt to new technologies.
Preferred Qualifications
- Completed vocational training or relevant degree in IT, computer science, or a related field (or currently pursuing).
- Previous experience (even informal or volunteer) in a customer service or technical support role.
- Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
- Familiarity with IT ticketing systems.
Perks & Benefits
- Comprehensive health benefits package.
- Opportunities for continuous learning and professional development.
- Mentorship programs from experienced IT professionals.
- A collaborative and supportive work environment.
- Regular team events and social gatherings.
- Modern office facilities in Reutlingen.
- Access to the latest tools and technologies.
How to Apply
Ready to launch your IT career with Career.zycto? We invite you to apply by clicking on the link below. Please ensure your resume highlights any relevant skills or experiences, even if informal.
