About Company
Career.zycto is actively seeking enthusiastic individuals ready to launch their career in the dynamic travel industry. We are a forward-thinking recruitment partner dedicated to connecting talent with leading travel organizations, fostering growth and professional development. For an entry-level Travel Sales Support professional, our collaborative environment provides unparalleled opportunities to learn the ropes, build essential skills, and contribute to unforgettable customer experiences. You’ll thrive here, supported by a team that values your potential and commitment. Join us and embark on a rewarding journey where your passion for travel can truly make an impact.
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Job Description
Are you a highly motivated individual with a passion for travel, eager to kickstart your career in a vibrant and dynamic industry? Career.zycto is seeking an enthusiastic Entry Level Travel Sales Support professional to join our client’s dedicated team in Peterborough. This is an exceptional opportunity for someone looking to take their first step into the world of travel, offering comprehensive training and a clear pathway for growth.
In this pivotal entry-level role, you won’t just be processing paperwork; you’ll be an integral part of creating unforgettable experiences for clients. You’ll work closely with experienced Sales Consultants, providing essential administrative and customer service support that keeps operations running smoothly. Your day will involve handling customer inquiries with a friendly and professional demeanor, processing bookings and modifications with meticulous attention to detail, and ensuring all customer records are accurately maintained. You’ll be the first point of contact for many clients, making a positive impression and helping to resolve their basic travel-related queries.
We understand that you might be new to the travel sector, and that’s perfectly fine! We are committed to nurturing talent and providing all the tools and knowledge you need to succeed. You will receive extensive on-the-job training covering our booking systems, product knowledge, and customer service best practices. This role is designed to build your foundational skills, giving you a deep understanding of the travel industry from the ground up. You’ll learn how to navigate complex travel itineraries, understand different travel products, and master the art of delivering exceptional service.
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Beyond the day-to-day tasks, you’ll have the chance to collaborate with various departments, gaining insights into marketing, operations, and sales strategies. This holistic exposure will not only broaden your skill set but also help you discover potential career paths within the travel sector. If you possess a can-do attitude, excellent communication skills, and a genuine desire to help people plan their dream getaways, then this is the perfect launchpad for your career. Join a supportive team where your contributions are valued, and your professional development is a priority. Embrace this chance to turn your love for travel into a rewarding profession with Career.zycto.
Key Responsibilities
- Assist sales teams with administrative tasks to streamline operations and enhance efficiency.
- Handle customer inquiries and provide support via phone, email, and live chat with a professional and friendly approach.
- Process travel bookings, modifications, and cancellations accurately and efficiently.
- Maintain and update accurate customer records and booking information within CRM systems.
- Provide comprehensive information on travel products, destinations, and services to clients.
- Resolve basic customer service issues and escalate complex problems to senior team members when necessary.
- Collaborate effectively with various internal departments, including sales, marketing, and operations.
- Undertake training and continuous professional development to enhance industry knowledge and skills.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation and a desire to help others.
- Basic proficiency with computer systems, including Microsoft Office Suite.
- Meticulous attention to detail and strong organizational skills.
- Ability to learn new software and processes quickly.
- Proactive, enthusiastic, and positive attitude.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality, call centre).
- A genuine passion for travel and an eagerness to learn about the industry.
- Familiarity with various travel destinations or basic understanding of booking systems.
- Knowledge of an additional language is a plus.
Perks & Benefits
- Competitive entry-level salary with opportunities for growth.
- Comprehensive training and ongoing professional development programs.
- Opportunities for career progression within the dynamic travel sector.
- Discounted travel opportunities and exclusive industry perks.
- Company pension scheme.
- Vibrant, supportive, and collaborative team environment.
- Health and wellness programs.
- Regular team social events.
How to Apply
Eager to embark on your career in travel? Please click on the application link below to submit your CV and a brief cover letter outlining your interest in this entry-level role and your passion for the travel industry.
