About Company
Embark on your professional journey with Career.zycto, a dynamic recruitment partner connecting aspiring talent with exceptional opportunities in the vibrant travel industry. We believe in nurturing potential, offering a springboard for individuals eager to dive into a career where passion meets purpose. For an entry-level Cruise Booking Assistant, Career.zycto isn’t just a place to find a job; it’s a gateway to acquiring invaluable skills, working alongside seasoned professionals, and making a tangible impact from day one. Join us, and let’s chart a course for your success in the exciting world of cruises.
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Job Description
Ready to set sail on an exciting career path? Career.zycto is thrilled to be recruiting for an Entry Level Cruise Booking Assistant to join a thriving team in Huddersfield. This isn’t just a job; it’s your first-class ticket into the captivating world of travel, specifically focusing on the booming cruise industry. We are seeking enthusiastic, customer-focused individuals who possess a genuine passion for travel and a desire to help others plan their dream vacations at sea. No prior experience in the travel sector? No problem! We believe in investing in potential, providing comprehensive training to equip you with all the knowledge and tools you’ll need to excel.
As a Cruise Booking Assistant, you will be the first point of contact for clients eager to explore the oceans. Your primary role will involve assisting customers with their cruise enquiries, understanding their unique preferences, and guiding them through the booking process for various cruise lines and destinations worldwide. You’ll become an expert on different ship amenities, itineraries, cabin types, and promotional offers, ensuring every client finds their perfect voyage. This role is a fantastic opportunity to develop essential customer service skills, learn about global destinations, and contribute to creating unforgettable travel experiences.
You will work in a supportive and friendly environment where teamwork is paramount. We value proactive individuals who are eager to learn, adapt quickly, and maintain a positive attitude. This position offers immense growth potential, allowing you to deepen your expertise in cruise sales, customer relationship management, and travel technology. If you’re passionate about delivering exceptional service, have an eye for detail, and are excited by the prospect of helping people turn their travel dreams into reality, then we encourage you to apply. This is your chance to launch a rewarding career where every day brings new destinations and happy customers. Bring your enthusiasm, and we’ll provide the training to transform it into expertise.
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Key Responsibilities
- Respond to customer inquiries via phone, email, and in-person regarding cruise packages.
- Provide accurate information on various cruise lines, itineraries, promotions, and travel requirements.
- Assist clients in selecting and booking suitable cruise holidays based on their preferences and budget.
- Process bookings, payments, and cancellations accurately and efficiently using reservation systems.
- Maintain up-to-date knowledge of cruise products, destinations, and industry trends.
- Liaise with cruise line representatives to confirm bookings and resolve issues.
- Manage customer accounts and ensure all booking details are correctly recorded.
- Handle post-booking queries, modifications, and provide pre-departure information.
- Achieve and exceed individual and team sales targets and customer satisfaction goals.
- Contribute to a positive team environment and uphold high standards of customer service.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation and a friendly demeanor.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to learn new systems and processes quickly.
- Exceptional organizational skills and attention to detail.
- Problem-solving abilities and a proactive approach.
- A genuine passion for travel and the cruise industry.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Previous experience in a customer service or administrative role.
- Familiarity with CRM software or booking systems (training will be provided).
- Knowledge of global geography and popular cruise destinations.
- A degree or diploma in Travel & Tourism is a bonus, but not essential.
Perks & Benefits
- Competitive entry-level salary with performance-based incentives.
- Comprehensive paid training program.
- Opportunities for career progression within the travel industry.
- Employee discounts on personal travel and cruises.
- Access to industry familiarisation trips (FAM trips).
- Supportive and collaborative team environment.
- Modern office facilities in a convenient Huddersfield location.
- Pension scheme.
- Generous holiday allowance.
How to Apply
To embark on this exciting opportunity, please click on the application link below. We encourage you to submit your CV along with a brief cover letter outlining your interest in the cruise industry and why you believe you’d be a great fit for this entry-level role. We look forward to reviewing your application and potentially welcoming you to the team!
