About Company
eMedia Interactive Limited is a pioneering full-service digital marketing agency based in Kingston, Jamaica, known for delivering innovative and impactful digital solutions across various industries. With a strong focus on creativity, technology, and measurable results, eMedia helps businesses thrive in the digital landscape. Our team comprises passionate experts in web development, graphic design, content creation, social media management, and digital advertising, all working collaboratively to bring our clients’ visions to life. We foster a dynamic and supportive work environment where innovation is encouraged, and continuous learning is paramount. Join us and be a part of a team that shapes the digital future of the Caribbean.
Job Description
Are you a technically savvy individual with a passion for animation and a knack for problem-solving? eMedia Interactive Limited is seeking a dedicated and proactive Animation Support Specialist to join our vibrant creative team in Norbrook, St. Andrew. In this crucial role, you will be the technical backbone for our animation and motion graphics artists, ensuring they have the tools, support, and stable environment needed to produce stunning visual content. This isn’t just about fixing bugs; it’s about understanding animation workflows, optimizing pipelines, and anticipating needs to prevent issues before they arise. You will play a vital part in maintaining the efficiency and creativity of our animation department, supporting various projects from concept to final delivery. We’re looking for someone who can bridge the gap between technical challenges and artistic expression, providing timely and effective solutions that keep our projects on track and our artists inspired. This role offers a unique opportunity to contribute to diverse and exciting animation projects while working within a collaborative and forward-thinking digital agency. If you thrive on ensuring creative processes run smoothly and enjoy tackling technical challenges, we encourage you to apply.
Key Responsibilities
- Provide first-line technical support for animation software (e.g., Autodesk Maya, Blender, Adobe After Effects, Cinema 4D) and related plugins.
- Troubleshoot hardware and software issues affecting animators' workstations and rendering farms.
- Assist in the setup, configuration, and maintenance of animation pipelines and digital asset management (DAM) systems.
- Develop and maintain scripts (e.g., Python, MEL) to automate repetitive tasks and improve workflow efficiency.
- Manage and optimize animation project files, ensuring proper version control and data integrity.
- Collaborate with animators and project managers to understand technical requirements and provide solutions.
- Document technical processes, common issues, and solutions for internal knowledge sharing.
- Stay updated with the latest animation software, hardware, and industry best practices.
- Conduct basic training sessions for animators on new tools or workflows.
- Perform routine system checks and preventative maintenance to ensure smooth operation.
- Assist in evaluating and recommending new tools or technologies to enhance animation capabilities.
Required Skills
- Proficiency in animation software such as Autodesk Maya, Blender, or Cinema 4D.
- Strong understanding of 3D animation principles and production workflows.
- Experience with scripting languages (e.g., Python, MEL Script) for automation.
- Solid knowledge of computer hardware, operating systems (Windows/macOS), and networking basics.
- Excellent problem-solving and analytical skills with a proactive approach.
- Ability to communicate complex technical information clearly to non-technical staff.
- Strong organizational skills and attention to detail in managing assets and projects.
- Demonstrated ability to work effectively in a fast-paced, team-oriented environment.
Preferred Qualifications
- Bachelor's degree in Computer Science, Animation, Digital Media, or a related technical field.
- 2+ years of experience in a technical support role within an animation, gaming, or media production studio.
- Familiarity with render farm management software (e.g., Deadline, Backburner).
- Experience with Adobe Creative Suite, especially After Effects and Premiere Pro.
- Knowledge of version control systems like Git or Perforce.
- Understanding of cloud-based rendering solutions.
- Portfolio showcasing personal animation projects or technical contributions to animation workflows.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health and wellness benefits package.
- Generous paid time off (vacation, sick leave, public holidays).
- Opportunities for professional development and continuous learning.
- A vibrant, collaborative, and creative work environment.
- Team-building activities and social events.
- Access to cutting-edge technology and tools.
- Contribution to exciting and high-impact digital projects.
How to Apply
If you are ready to apply your technical expertise to support cutting-edge animation projects and join a leading digital agency in Jamaica, we encourage you to apply today! Please click on the application link below to submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to the eMedia Interactive team!