About Company
Empowering individuals to build rewarding careers in financial services is the core mission at Career.zycto. We are a dynamic platform dedicated to connecting talent with opportunity, fostering environments where professional growth and client satisfaction go hand-in-hand. For a Banking Assistant passionate about fostering strong client relationships and delivering exceptional service, our partner organisations represent the ideal next step. Join a network that values your dedication, supports your development, and places you at the heart of daily operations, making a tangible difference to customers’ financial journeys. Career.zycto is where your ambition meets its potential.
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Job Description
Are you a detail-oriented, customer-focused individual looking to launch or advance your career in the dynamic world of banking? Career.zycto is currently sourcing for a highly motivated Banking Assistant specialising in Account Management and Customer Care to join a prestigious financial institution in Bradford, England. This full-time, on-site role offers an unparalleled opportunity to be the face of banking for our clients, providing essential support and guidance that underpins their financial well-being.
In this pivotal position, you will be instrumental in ensuring a seamless and positive banking experience for all customers. Your day will involve a blend of direct client interaction, problem resolution, and administrative tasks, all geared towards building trust and maintaining long-term relationships. We are looking for someone who can effortlessly balance efficiency with empathy, turning every interaction into an opportunity to strengthen customer loyalty. This role is more than just processing transactions; it’s about understanding needs, offering solutions, and contributing to the financial health of our community. If you thrive in a fast-paced environment where your interpersonal skills and dedication to service can truly shine, we encourage you to explore this exciting opportunity. You will become an integral part of a supportive team, contributing to a culture of excellence and continuous improvement.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries, account management needs, and service requests, both in-person and over the phone.
- Assist clients with opening new accounts, processing deposits, withdrawals, transfers, and other banking transactions accurately and efficiently.
- Educate customers on various banking products and services, identifying opportunities to cross-sell or upsell relevant offerings based on their financial goals.
- Resolve customer complaints and issues with professionalism and a solutions-oriented approach, escalating complex matters to senior staff when necessary.
- Maintain accurate and up-to-date customer records and transaction logs in compliance with internal policies and regulatory requirements.
- Adhere strictly to all banking compliance, security protocols, and data protection regulations to safeguard customer information and assets.
- Collaborate with team members to achieve branch targets and contribute to a positive and productive work environment.
- Process loan applications, credit card applications, and other financial product requests, ensuring all necessary documentation is complete.
Required Skills
- Excellent verbal and written communication skills.
- Proven customer service experience, preferably in a client-facing role.
- Strong attention to detail and accuracy in handling financial transactions.
- Proficiency in basic computer applications (MS Office Suite).
- Ability to work effectively both independently and as part of a team.
- A high degree of integrity and discretion when handling sensitive information.
- Problem-solving aptitude and the ability to remain calm under pressure.
- Basic understanding of banking products and services.
Preferred Qualifications
- Previous experience in a banking or financial services environment.
- A-levels or equivalent qualification.
- Knowledge of banking software systems.
- Experience with CRM software.
- A degree or diploma in Business, Finance, or a related field.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous paid time off and bank holidays.
- Pension scheme with company contributions.
- Opportunities for professional development and career advancement within the financial sector.
- Employee assistance program.
- Subsidised gym membership.
- Collaborative and supportive work environment.
How to Apply
To apply for this rewarding position, please submit your detailed CV and a cover letter outlining your suitability for the role by clicking on the application link below. We look forward to reviewing your application and exploring how your skills can contribute to our team.
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