About Company
Driving global trade requires meticulous coordination and dedicated professionals. At Career.zycto, we empower businesses to navigate the complexities of international logistics with unparalleled efficiency and expertise. For a Freight Forwarder, this means an environment where your skills in documentation, customs compliance, and supply chain management are not just utilized, but celebrated and developed. Join our dynamic team in Cardiff, where innovation meets reliable service, and contribute to seamless global connections. We foster a collaborative culture that values precision and proactive problem-solving, making us an ideal place for your career to thrive in the world of international shipping.
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Job Description
Are you a highly organised and detail-oriented professional with a passion for international trade and logistics? Career.zycto is seeking an experienced Freight Forwarder to join our bustling team in Cardiff. In this pivotal role, you will be instrumental in facilitating the seamless movement of goods across borders, managing all aspects of international shipping documentation, and ensuring compliance with a myriad of global regulations. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys the challenge of complex problem-solving.
As a Freight Forwarder, you will be the backbone of our international operations, coordinating with carriers, customs officials, and clients to ensure timely and cost-effective delivery of freight. You will be responsible for preparing, processing, and overseeing all necessary shipping documents, including bills of lading, customs declarations, packing lists, and certificates of origin. Your expertise will ensure smooth customs clearance and mitigate potential delays or issues. You’ll be the go-to person for queries related to tariffs, duties, and import/export restrictions, providing expert advice to clients and internal teams.
We are looking for an individual who possesses a deep understanding of incoterms, freight forwarding software, and excellent communication skills to liaise effectively with a diverse range of stakeholders. This role offers the chance to make a significant impact on our operational efficiency and client satisfaction, contributing directly to our reputation for excellence in global logistics. If you’re ready to take on a challenging yet rewarding role where your skills are truly valued and your professional growth is supported, we encourage you to apply.
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Key Responsibilities
- Manage end-to-end freight forwarding operations for international shipments (air, sea, and road).
- Prepare, check, and process all required shipping documentation, including customs entries, bills of lading, airway bills, packing lists, and certificates of origin.
- Ensure strict compliance with all international shipping regulations, customs procedures, and relevant trade laws.
- Liaise effectively with shipping lines, airlines, hauliers, customs authorities, and overseas agents.
- Provide expert advice to clients on import/export requirements, tariffs, duties, and customs classifications.
- Track and trace shipments, providing regular updates to clients and resolving any transit issues promptly.
- Negotiate rates with carriers and optimise shipping routes to achieve cost-effective and timely deliveries.
- Process invoices, manage billing, and ensure accurate record-keeping for all shipments.
- Handle customer enquiries and complaints, ensuring high levels of client satisfaction.
- Utilise freight forwarding software and systems to maintain accurate data and streamline processes.
Required Skills
- Minimum of 3 years of proven experience as a Freight Forwarder in an international logistics environment.
- In-depth knowledge of international shipping procedures, documentation, and customs regulations (e.g., incoterms, HMRC guidelines).
- Proficiency in freight forwarding software and Microsoft Office Suite (Excel, Word, Outlook).
- Excellent communication, negotiation, and interpersonal skills.
- Strong organisational abilities with exceptional attention to detail.
- Ability to work effectively under pressure and manage multiple tasks simultaneously.
- Problem-solving aptitude and a proactive approach to challenges.
Preferred Qualifications
- Relevant professional qualification or certification in logistics, supply chain management, or international trade.
- Experience with various customs declaration systems (e.g., CHIEF, CDS).
- Multilingual abilities (especially European languages) are a plus.
- Demonstrated ability to build and maintain strong client relationships.
Perks & Benefits
- Competitive salary package with performance-based bonuses.
- Comprehensive health and wellness benefits.
- Generous paid time off and public holidays.
- Opportunities for professional development and career advancement.
- Collaborative and supportive work environment.
- Modern office facilities in a prime Cardiff location.
- Employee assistance program.
- Pension scheme.
How to Apply
If you are ready to take the next step in your freight forwarding career and join a company that values expertise and dedication, we encourage you to apply. Please click on the application link below to submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role.
