About Company
Career.zycto empowers businesses by connecting them with exceptional talent, fostering environments where innovation thrives. We understand that seamless technical operations are the backbone of any successful enterprise, and our internal IT team, including our Desktop Support Officers, is crucial to achieving this. For a dedicated tech professional, Career.zycto offers a stable, supportive ecosystem where your skills are valued, contributions directly impact daily productivity, and continuous learning is encouraged. Join us in our mission to facilitate outstanding workplace performance.
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Job Description
As a Desktop Support Officer at Career.zycto, you will be the vital first point of contact for all internal IT support needs, ensuring our team members across various departments have the reliable technology and assistance they require to perform their best work. This pivotal role involves troubleshooting hardware and software issues, providing expert technical guidance, and maintaining our IT infrastructure’s smooth operation. You’ll work hands-on with a diverse range of systems, from operating systems and productivity suites to network connectivity and peripheral devices. Beyond reactive support, you will contribute to proactive maintenance, system upgrades, and comprehensive documentation, playing an integral part in optimizing our IT environment.
We are looking for a proactive, problem-solving individual who thrives in a dynamic setting and is passionate about delivering exceptional user support. Your expertise will directly impact our daily productivity and the overall efficiency of our operations in Kassel, making you an indispensable member of our growing team. This is more than just fixing computers; it’s about empowering our people and driving our collective success through robust and responsive IT support. You will have the opportunity to implement best practices, learn new technologies, and grow your career within a company that values its technical backbone and invests in continuous professional development. If you are a dedicated IT professional eager to make a tangible difference in a supportive and forward-thinking organization, we encourage you to apply.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, and network-related issues.
- Install, configure, and maintain workstations, laptops, mobile devices, printers, and other peripheral devices.
- Troubleshoot and resolve operating system problems (Windows, macOS) and common business applications (e.g., Microsoft Office Suite, Google Workspace).
- Manage user accounts, permissions, and access rights within various systems (e.g., Active Directory, cloud platforms).
- Perform regular system diagnostics, preventative maintenance, and software updates to ensure optimal performance and security.
- Develop and maintain comprehensive documentation for support procedures, technical solutions, and hardware/software inventories.
- Assist with basic network troubleshooting, including Wi-Fi connectivity, VPN issues, and local area network (LAN) problems.
- Educate and guide users on IT best practices, security awareness, and efficient use of technology.
- Collaborate with senior IT staff on larger infrastructure projects, system rollouts, and process improvements.
- Ensure strict compliance with internal IT policies, data security standards, and regulatory requirements.
Required Skills
- Proven proficiency in troubleshooting and supporting Windows 10/11 operating systems.
- Strong working knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
- Demonstrated experience with hardware troubleshooting, component replacement, and configuration.
- Basic understanding of network concepts (TCP/IP, DNS, DHCP) and network connectivity issues.
- Familiarity with Active Directory and user account management principles.
- Excellent problem-solving, analytical, and diagnostic skills.
- Strong verbal and written communication skills, with a focus on clear and empathetic user support.
- Ability to work independently and manage multiple priorities effectively within a team environment.
- Fluency in English (written and spoken) is essential for communication with international teams and documentation.
Preferred Qualifications
- Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
- Prior experience with macOS and Apple hardware support.
- Familiarity with IT service management (ITSM) tools (e.g., Jira Service Desk, ServiceNow) and ticketing systems.
- Knowledge of cloud-based productivity suites (e.g., Microsoft 365, Google Workspace administration).
- Basic scripting skills (e.g., PowerShell) for automation tasks.
- Proficiency in German language (B2 level or higher) is a significant advantage.
Perks & Benefits
- Competitive salary package and potential for performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including annual leave and public holidays.
- Dedicated budget for professional development, certifications, and training courses.
- Modern, ergonomically designed office environment with state-of-the-art equipment.
- Employee assistance program for personal and professional support.
- Company-sponsored social events, team-building activities, and holiday celebrations.
- Flexible working hours within core business operations to support work-life balance.
- Access to a wide range of online learning platforms and resources.
How to Apply
Eager to empower our team with seamless technology? Click on the application link below to submit your resume and cover letter. We look forward to reviewing your qualifications and learning how you can contribute to Career.zycto’s success.
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