About Company
Jamaica Public Service Company Limited (JPS) is the sole distributor of electricity in Jamaica. With a rich history spanning over a century, JPS is committed to powering Jamaica’s progress by providing safe, reliable, and efficient energy solutions to homes, businesses, and industries across the island. We are a dynamic and forward-thinking organization dedicated to innovation, customer satisfaction, and the continuous development of our infrastructure and our people. At JPS, we believe in fostering a supportive and engaging work environment where employees can thrive, contribute to our national mission, and grow professionally. Join our team and be a part of Jamaica’s energy future.
Job Description
We are seeking a diligent and detail-oriented Billing Service Clerk to join our team in Irish Town, St. Andrew. In this pivotal role, you will be instrumental in ensuring the accuracy and timely processing of customer billing, contributing significantly to our operational efficiency and customer satisfaction. The Billing Service Clerk is responsible for handling a variety of administrative and clerical tasks related to customer accounts, invoicing, and payment processing. This includes data entry, reconciling billing discrepancies, responding to customer inquiries regarding their accounts, and maintaining precise financial records. The ideal candidate will possess exceptional organizational skills, a strong aptitude for numbers, and a commitment to delivering outstanding service. You will work closely with both internal departments and our valued customers, acting as a crucial link in our service delivery chain. This full-time position offers an exciting opportunity to become a key member of a vital service provider in Jamaica, directly impacting the lives of thousands. If you are a proactive individual with a keen eye for detail and a passion for accuracy, we encourage you to apply and contribute to JPS’s mission of powering Jamaica.
Key Responsibilities
- Process and verify customer invoices, bills, and statements accurately and promptly.
- Perform data entry for new accounts, service changes, and payment information into the billing system.
- Investigate and resolve billing discrepancies, working collaboratively with other departments and customers.
- Respond to customer inquiries via phone, email, or in-person regarding billing, payments, and account status.
- Maintain organized and up-to-date billing records, ensuring compliance with company policies and regulations.
- Assist with the preparation of daily, weekly, and monthly billing reports and summaries.
- Reconcile customer accounts and process adjustments as needed.
- Support the broader administrative functions of the office as required.
Required Skills
- Minimum of 1 year of experience in a clerical or administrative role, preferably in billing or accounting.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Exceptional attention to detail and accuracy in data entry and record-keeping.
- Strong numerical aptitude and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work effectively both independently and as part of a team.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's degree in Business Administration, Accounting, or a related field.
- Experience with customer service in a utility or service-based industry.
- Familiarity with billing software or enterprise resource planning (ERP) systems.
Perks & Benefits
- Comprehensive Health and Dental Insurance.
- Paid Time Off (Vacation, Sick, Public Holidays).
- Pension Plan contributions.
- Opportunities for professional development and training.
- A supportive and dynamic work environment.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Ensure your resume and cover letter highlight your relevant experience and how you meet the qualifications for this role. We look forward to reviewing your application.