About Company
Are you looking to kickstart your career in a dynamic and essential service industry? Career.zycto offers a unique opportunity for individuals eager to make an immediate impact. We are a forward-thinking organization dedicated to connecting people with vital services, fostering an environment where growth, learning, and exceptional customer interaction are paramount. Join a team where your keen listening skills, problem-solving abilities, and calm demeanor will be highly valued as you support our dispatch operations. We believe in nurturing talent from the ground up, providing the tools and mentorship necessary for you to excel and build a solid professional foundation in a fast-paced setting.
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Job Description
Are you an organized, calm, and customer-focused individual ready to dive into a crucial support role? Career.zycto is seeking a dedicated Taxi Dispatch Support professional to join our team in Auburn, Alabama. This entry-level position is perfect for someone eager to learn the intricacies of logistics coordination and provide exceptional service in a fast-paced environment. As the first point of contact for many of our drivers and customers, your ability to communicate clearly, handle multiple tasks efficiently, and problem-solve on the fly will be key to your success.
In this vital role, you will be instrumental in ensuring the smooth operation of our taxi services. You’ll be managing incoming calls from drivers requesting assignments, passengers booking rides, and addressing various inquiries. This isn’t just about answering phones; it’s about being the central nervous system of our operations, connecting people, resolving challenges, and maintaining efficiency. You’ll utilize dispatch software to assign rides, track vehicle locations, and optimize routes, all while maintaining a high level of accuracy and customer satisfaction.
We understand that you might be new to this specific field, and that’s perfectly fine! We’re looking for someone with a strong work ethic, a positive attitude, and a genuine desire to help others. Career.zycto is committed to providing comprehensive training and ongoing support to equip you with all the knowledge and tools you’ll need to excel. You’ll learn about our systems, our service area, and the best practices for handling diverse situations, ensuring you feel confident and capable in your role. This is more than a job; it’s an opportunity to build foundational skills in communication, logistics, and customer service that are highly transferable and valuable across many industries. Join a supportive team that values reliability, proactive communication, and a commitment to service excellence. If you’re ready to embark on a rewarding career path where every day brings new opportunities to make a tangible difference, we encourage you to apply.
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Key Responsibilities
- Receive and prioritize incoming calls from drivers, passengers, and staff regarding taxi services.
- Utilize dispatch software to efficiently assign and track taxi requests, ensuring optimal route management and timely service.
- Provide accurate information to drivers regarding pick-up/drop-off locations and special instructions.
- Assist passengers with booking rides, answering inquiries, and resolving service-related issues with professionalism.
- Monitor vehicle locations and driver status to maintain service efficiency and address potential delays.
- Document call information, dispatch logs, and incident reports accurately.
- Collaborate with team members to ensure seamless communication and operational flow.
- Maintain a calm and professional demeanor during high-volume periods or challenging situations.
Required Skills
- Excellent verbal communication skills.
- Strong active listening abilities.
- Basic computer proficiency (data entry, email, web browsers).
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Customer-focused attitude with a desire to assist others.
- Problem-solving aptitude.
- Reliability and punctuality.
Preferred Qualifications
- High School Diploma or GED.
- Previous experience in a customer service or call center role (even if informal).
- Familiarity with Auburn, Alabama geography.
- Experience with dispatch software or logistics platforms (a plus, but not required).
Perks & Benefits
- Comprehensive paid training program.
- Opportunities for career growth and professional development.
- Supportive and collaborative team environment.
- Health, dental, and vision insurance options (for full-time employees).
- Paid time off and holiday pay.
- Employee assistance program.
- Convenient location in Auburn, Alabama.
How to Apply
Ready to drive your career forward with Career.zycto? We encourage all qualified candidates to apply by clicking on the link below. Please ensure your application highlights your communication skills and your enthusiasm for customer service. We look forward to reviewing your application!
