About Company
Career.zycto is actively seeking talent to enhance our partners’ operational success in the vital transportation sector. We specialize in connecting dedicated individuals with opportunities that drive efficiency and exceptional service. For a Cab Scheduling Assistant, joining us means becoming a crucial part of a dynamic team committed to seamless logistics and client satisfaction. You’ll thrive in an environment where your organizational skills directly impact daily operations and contribute to a smooth-running transportation network. We empower our team members to excel in a fast-paced setting, ensuring every ride is perfectly managed.
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Job Description
Are you a highly organized and detail-oriented individual looking for an immediate opportunity to make a significant impact? Career.zycto is recruiting on behalf of a prominent client in the transportation industry, seeking a dedicated Cab Scheduling Assistant to join their bustling team in Florence, Alabama. This isn’t just a job; it’s a vital role at the heart of daily operations, ensuring efficient cab dispatch and exceptional service delivery. As a Cab Scheduling Assistant, you will be the linchpin connecting drivers with passengers, managing real-time requests, and optimizing routes to guarantee punctuality and customer satisfaction. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and the ability to thrive in a fast-paced environment where every minute counts. Your day will involve coordinating a fleet of vehicles, responding to incoming service calls, utilizing dispatch software, and maintaining meticulous records. We are looking for someone who can hit the ground running, demonstrating a strong work ethic and a commitment to operational excellence from day one. If you’re ready to jump into a role where your organizational prowess and quick thinking are truly valued, and you’re eager to contribute to a service that keeps our community moving, this immediate start position is perfect for you. Join a supportive team where your efforts directly contribute to the smooth functioning of a critical transportation network.
Key Responsibilities
- Manage and coordinate daily cab schedules, assigning rides to drivers efficiently.
- Receive and process customer requests via phone, email, and dispatch software with speed and accuracy.
- Monitor real-time driver locations and statuses to optimize routes and respond to service changes.
- Communicate effectively with drivers regarding assignments, updates, and potential issues.
- Provide clear and concise instructions to drivers and accurate information to customers.
- Resolve scheduling conflicts, delays, and customer service issues promptly and professionally.
- Maintain accurate records of all dispatches, completed rides, and driver activities.
- Assist in compiling daily reports on operational performance and service metrics.
- Ensure compliance with company policies, safety standards, and local transportation regulations.
- Perform other administrative duties as required to support transportation operations.
Required Skills
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency in using dispatch software and common office applications (e.g., Microsoft Office Suite).
- Ability to make quick, sound decisions under pressure.
- Exceptional attention to detail and accuracy.
- Strong problem-solving capabilities.
- Customer service-oriented mindset.
Preferred Qualifications
- Previous experience in a dispatch, scheduling, or logistics coordination role.
- Familiarity with the geographical area of Florence, Alabama, and surrounding regions.
- Knowledge of transportation industry regulations and best practices.
- High school diploma or GED equivalent; associate's degree is a plus.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Immediate start for qualified candidates.
- Supportive and collaborative team environment.
- Direct impact on daily operational efficiency and customer satisfaction.
- Opportunity to develop essential skills in a fast-paced industry.
How to Apply
Click on the link below to apply for the job.
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