About Company
Ready to kickstart your career in a dynamic environment that values your dedication? Career.zycto isn’t just about facilitating rides; it’s about building a dependable network, especially during the quiet hours when precision and reliability truly shine. We empower our team members, particularly those starting their journey, with comprehensive training and a supportive structure. For an entry-level Night Shift Ride Support specialist, this means a chance to grow, learn critical operational skills, and make a tangible impact on customer experiences when it matters most, fostering a sense of ownership from day one.
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Job Description
Are you a night owl looking for an exciting entry point into a fast-paced and essential service industry? Career.zycto is actively seeking dedicated and vigilant individuals to join our team as Night Shift Ride Support in Gadsden, Alabama. This entry-level role is perfect for someone eager to learn, who possesses a calm demeanor under pressure, and is committed to ensuring seamless operations during our overnight shifts. As a vital part of our operational backbone, you will be the first line of contact and support for drivers and riders, addressing inquiries, resolving issues, and ensuring compliance with our service standards during non-peak hours. This position offers a unique opportunity to develop crucial problem-solving, communication, and logistical management skills from the ground up, all while contributing to the safety and efficiency of our ride services. If you’re reliable, detail-oriented, and ready to make a significant contribution, we encourage you to apply and begin your career journey with us.
Key Responsibilities
- Monitor live ride activity and system alerts to proactively identify and address potential issues during the night shift.
- Respond promptly and professionally to inbound calls, messages, and internal communications from drivers and riders.
- Provide real-time support for trip-related queries, technical troubleshooting, and navigation assistance.
- Efficiently resolve service disruptions, dispatch issues, and customer concerns, escalating complex problems to senior staff when necessary.
- Document all interactions and resolutions accurately within our internal systems for comprehensive record-keeping.
- Ensure adherence to company policies and safety protocols, especially during emergency situations.
- Collaborate with other team members and departments to maintain a high standard of service continuity throughout the night.
- Conduct routine checks on system functionality and report any anomalies to the technical support team.
Required Skills
- Excellent verbal and written communication skills.
- Basic computer proficiency and ability to navigate various software applications.
- Strong problem-solving abilities with a calm and logical approach.
- High level of reliability and punctuality, especially for night shift schedules.
- Ability to work independently and as part of a team in a dynamic environment.
- Empathetic and customer-focused mindset.
- Ability to adapt quickly to new procedures and technologies.
Preferred Qualifications
- High school diploma or GED equivalent.
- Prior experience in customer service, call center, or a support role (even informal).
- Familiarity with Gadsden, Alabama, and surrounding areas.
- Experience with mapping software or GPS navigation systems.
- Ability to speak multiple languages is a plus.
Perks & Benefits
- Competitive hourly wage with night shift differential.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for career advancement and professional development.
- Supportive team environment and ongoing training.
- Employee assistance program.
- Stable work schedule for reliable income.
How to Apply
Ready to make an impact during the night? Join Career.zycto and help us deliver exceptional ride experiences. Please click on the link below to submit your application directly.
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