About Company
Are you ready to make a tangible impact and connect with customers daily? At Career.zycto, we believe that exceptional customer experiences are the cornerstone of any successful business. We are a dynamic and forward-thinking organization committed to fostering talent and providing opportunities for growth within the vibrant retail and service sectors. Joining our team means becoming part of a supportive environment where your enthusiasm for service and your ability to engage with people are highly valued. We are dedicated to creating a workplace where every team member feels empowered, respected, and motivated to excel, ensuring both personal development and collective success in Hammersmith, London.
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Job Description
Career.zycto is seeking an enthusiastic and customer-focused Sales Assistant to join our thriving team in Hammersmith, London. This pivotal role involves being the first point of contact for our valued customers, providing exceptional service, processing transactions efficiently, and ensuring a smooth and pleasant shopping or service experience. You will play a crucial part in maintaining a welcoming store environment, assisting customers with inquiries, resolving issues with a smile, and contributing to the overall success of our operations. We are looking for an individual with a passion for people, excellent communication skills, and a proactive approach to problem-solving. If you thrive in a fast-paced retail environment and are committed to delivering outstanding customer satisfaction, we encourage you to apply. This role offers an exciting opportunity to develop your skills, grow within our organisation, and become an indispensable member of a supportive and dynamic team.
Key Responsibilities
- Warmly greet customers, assess their needs, and provide expert product or service information.
- Efficiently operate point-of-sale (POS) systems to process transactions, handle cash, card payments, and manage returns/exchanges accurately.
- Assist customers with product selection, offer recommendations, and help locate items within the store.
- Resolve customer inquiries, concerns, and complaints professionally and courteously, escalating complex issues when necessary.
- Maintain a clean, organised, and visually appealing sales floor and checkout area.
- Process and replenish stock, ensuring products are well-displayed and shelves are adequately stocked.
- Actively promote current promotions, special offers, and loyalty programs to enhance customer engagement and sales.
- Collaborate effectively with team members to achieve daily sales targets and operational goals.
- Adhere to all company policies and procedures, including health and safety regulations.
- Continuously seek opportunities to enhance the customer experience and contribute to a positive team atmosphere.
Required Skills
- Proven customer service experience, ideally within a retail or service environment.
- Excellent verbal communication and interpersonal skills.
- Strong numerical aptitude and attention to detail for handling transactions.
- Ability to work effectively in a fast-paced and dynamic setting.
- Basic computer literacy and comfort with POS systems.
- A positive attitude, proactive approach, and a genuine desire to help customers.
- Flexibility to work various shifts, including weekends and public holidays, as required by business needs.
Preferred Qualifications
- Previous experience as a Sales Assistant or in a similar customer-facing role.
- Knowledge of local area and customer demographics in Hammersmith.
- Ability to speak multiple languages, though not essential, is a plus.
- A strong understanding of retail best practices and sales techniques.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Generous staff discount on products/services.
- Opportunities for career progression and professional development.
- Comprehensive training programs and ongoing support.
- A vibrant and inclusive work environment in the heart of Hammersmith.
- Employee wellness programs.
- Paid holiday entitlement.
- Company social events.
How to Apply
Ready to bring your passion for customer service to Career.zycto? We invite you to take the next step in your career journey. Please click on the application link below to submit your detailed CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to our team!
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