About Company
We believe true innovation stems from deeply understanding human behavior. Career.zycto is at the forefront of crafting intuitive digital experiences, and for us, that journey begins with rigorous user research and product validation. We cultivate an environment where curiosity is celebrated, insights drive strategy, and your contributions directly shape our product’s future. Join our dynamic team in Malindi, where your expertise in uncovering user needs will empower millions, fostering a culture of continuous learning and impactful design.
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Job Description
Career.zycto is on the lookout for a passionate and analytical UX Researcher to join our vibrant product team in Malindi. In this critical role, you will be instrumental in shaping the future of our digital products by deeply understanding user needs, behaviors, and pain points through comprehensive research and hands-on product testing. You will work closely with product managers, designers, and engineers, acting as the voice of the user throughout the entire product lifecycle.
Your primary focus will involve designing and executing user research studies, conducting usability tests, and analyzing both qualitative and quantitative data to uncover actionable insights. We are seeking someone who can not only identify issues but also articulate their root causes and propose innovative solutions that enhance user satisfaction and product effectiveness. This isn’t just about finding problems; it’s about pioneering solutions that resonate with our diverse user base. If you thrive in a collaborative, fast-paced environment and are driven by the desire to create truly impactful user experiences, we encourage you to apply and help us build products that delight and empower our users every day.
Key Responsibilities
- Design, plan, and execute a variety of user research activities including usability testing, interviews, surveys, field studies, and contextual inquiries.
- Conduct thorough product testing to identify usability issues, bugs, and areas for improvement, documenting findings meticulously.
- Analyze research data using appropriate qualitative and quantitative methods to generate actionable insights and recommendations.
- Create and communicate research findings, user personas, journey maps, and other artifacts to diverse stakeholders across the organization.
- Collaborate closely with product managers, UX/UI designers, and engineers to integrate user insights into product development cycles.
- Champion user-centered design principles and advocate for the user throughout the product development process.
- Stay current with the latest UX research trends, tools, and methodologies to continually improve our research practices.
Required Skills
- Proven experience in conducting qualitative and quantitative UX research.
- Proficiency in various usability testing methodologies and tools.
- Strong analytical and problem-solving skills with an ability to translate complex data into clear, actionable insights.
- Excellent written and verbal communication skills, with the ability to present research findings effectively.
- Familiarity with UX design principles and product development lifecycles.
- Ability to work independently and collaboratively in a fast-paced team environment.
- Proficiency in English; knowledge of Swahili is an added advantage.
Preferred Qualifications
- Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Design, or a related field.
- Experience working in an Agile/Scrum development environment.
- Portfolio demonstrating previous UX research projects and their impact.
- Experience with remote user research tools and platforms.
- Knowledge of statistical analysis software (e.g., R, SPSS) for quantitative data.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and continuous learning.
- A dynamic and supportive hybrid work environment.
- Health and wellness programs.
- Vibrant office located in the beautiful coastal town of Malindi.
- Team-building activities and social events.
- The chance to make a significant impact on innovative products used by many.
How to Apply
Eager to make a difference? We encourage you to click on the application link below to submit your resume and a cover letter outlining your experience and why you are the ideal candidate for this role. We look forward to reviewing your application!
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