About Company
Clínica Central da Beira is a well-established and respected private healthcare facility committed to providing comprehensive, high-quality medical services to the community of Beira and surrounding areas. For years, we have been a pillar of health and wellness, offering a wide range of medical specialities from general practice to specialized care. Our mission is to deliver compassionate, patient-centred care, ensuring every individual receives the attention and treatment they deserve in a supportive and professional environment. We pride ourselves on a dedicated team of healthcare professionals and administrative staff who work collaboratively to uphold our standards of excellence and foster a welcoming atmosphere for all our patients. Joining Clínica Central da Beira means becoming part of a team that genuinely cares about improving lives and contributing to the health of our vibrant community.
Job Description
We are actively seeking a dedicated and compassionate Full-Time Reception Aide to join our administrative team at Clínica Central da Beira. This pivotal role serves as the first point of contact for our patients and visitors, making you an essential part of their healthcare journey. As a Reception Aide, you will be responsible for creating a warm, welcoming, and efficient environment in our reception area. Your daily duties will encompass a broad spectrum of administrative tasks, critical to the smooth operation of the clinic, including managing patient inquiries, scheduling appointments, handling communications, and maintaining patient records with the utmost confidentiality. We are looking for an individual with exceptional interpersonal skills, a proactive attitude, and a strong commitment to service excellence. If you thrive in a fast-paced environment, possess a keen eye for detail, and are passionate about making a positive impact on people’s lives through your organizational and communication abilities, we encourage you to apply. This role offers an incredible opportunity to contribute significantly to our clinic’s reputation for outstanding patient care while developing valuable skills within the healthcare industry. Your ability to multitask, prioritize, and remain calm under pressure will be key to your success and to ensuring our patients feel valued and well-cared for from the moment they step through our doors.
Key Responsibilities
- Warmly greet and welcome patients and visitors upon arrival, directing them appropriately.
- Manage incoming calls, screening and forwarding them to the correct department or individual, and taking messages accurately.
- Schedule, reschedule, and confirm patient appointments efficiently, ensuring optimal clinic flow.
- Register new patients and update existing patient information, ensuring all data is accurate and complete.
- Handle patient inquiries, provide general information about clinic services, and assist with form completion.
- Maintain the cleanliness and organization of the reception area and waiting room.
- Process basic administrative tasks, including filing, scanning, and data entry.
- Assist with managing patient flow, alerting medical staff of patient arrivals and any potential delays.
- Maintain strict patient confidentiality in accordance with clinic policies and healthcare regulations.
- Collaborate effectively with medical staff and other administrative personnel to ensure seamless operations.
- Handle incoming and outgoing mail and deliveries.
Required Skills
- Excellent verbal and written communication skills in Portuguese
- Strong interpersonal and customer service abilities
- Proficiency in basic computer applications (e.g., Microsoft Office Suite)
- Exceptional organizational and multitasking capabilities
- Ability to work effectively in a fast-paced and demanding environment
- High level of professionalism and discretion
- A empathetic and patient-centred approach
- Attention to detail and accuracy
Preferred Qualifications
- High school diploma or equivalent qualification
- Previous experience in a reception, administrative, or customer service role, preferably within a healthcare setting
- Familiarity with medical terminology or patient management software
- Ability to communicate in local languages such as Sena or Ndau is a distinct advantage
Perks & Benefits
- Opportunity to work in a supportive and collaborative team environment
- Contribution to a vital service that impacts community health
- Professional development and learning opportunities within the healthcare sector
- A stable full-time position with a reputable local clinic
How to Apply
Interested candidates who meet the specified criteria are invited to submit their application immediately. To apply, please click on the application link below. We look forward to reviewing your qualifications and learning how you can contribute to the Clínica Central da Beira team.