About Company
A dynamic environment awaits an IT Technician keen on making a tangible impact. Career.zycto thrives on technological innovation and efficient operational support, providing robust IT solutions that empower our diverse clientele. We value precision in hardware management and swift problem-solving, making us an ideal home for professionals who take pride in maintaining seamless tech infrastructure. Join a team where your expertise in troubleshooting and setup is not just appreciated, but central to our continued success and growth. Your contributions directly enable our mission.
Job Description
As an IT Technician specializing in Hardware Setup & Troubleshooting at Career.zycto, you will be the backbone of our operational efficiency, ensuring that all hardware components function flawlessly across our dynamic environment in Marple, Manchester. This pivotal role involves the meticulous setup, configuration, maintenance, and rapid resolution of issues pertaining to a wide array of IT hardware, including desktops, laptops, printers, networking devices, and peripheral equipment. You will be instrumental in supporting our team by deploying new systems, upgrading existing infrastructure, and providing expert technical assistance to minimize downtime and optimize performance.
Your day will be varied and challenging, moving from imaging and deploying new workstations for incoming staff to diagnosing complex hardware faults and implementing timely repairs. You’ll work hands-on with components, performing upgrades, replacing faulty parts, and ensuring all systems comply with our security and performance standards. Beyond the immediate technical tasks, you will be a crucial point of contact for internal users, translating technical jargon into understandable solutions and fostering a culture of self-sufficiency where possible. Excellent communication skills and a patient, user-centric approach are essential, as you guide colleagues through hardware-related queries and issues.
We are looking for someone who possesses a keen eye for detail, a methodical approach to problem-solving, and a genuine passion for technology. The ability to work independently while also contributing effectively within a team is paramount. You will be responsible for maintaining accurate inventory records of hardware assets, tracking repairs, and recommending improvements to our hardware lifecycle management processes. This role offers an exciting opportunity to not only hone your existing technical skills but also to learn about emerging technologies and contribute to strategic IT initiatives within a supportive and forward-thinking company. If you’re ready to tackle diverse hardware challenges and provide exceptional support, Career.zycto is where your expertise will truly shine.
Key Responsibilities
- Perform routine setup, installation, configuration, and deployment of IT hardware, including desktops, laptops, monitors, printers, and peripherals.
- Diagnose and troubleshoot hardware issues efficiently, identifying root causes and implementing effective solutions.
- Conduct hardware repairs, component replacements, and upgrades to extend equipment lifespan and enhance performance.
- Provide timely and professional technical support to internal users for hardware-related queries and problems.
- Maintain accurate inventory records of all IT hardware assets and manage hardware lifecycle from procurement to disposal.
- Assist with network hardware installation and basic configuration (routers, switches, access points).
- Ensure all hardware systems comply with company security policies and operational standards.
- Collaborate with the broader IT team to identify recurring issues and propose preventative measures or system improvements.
- Document troubleshooting procedures, solutions, and hardware configurations for knowledge sharing.
- Perform preventative maintenance on hardware to ensure optimal functionality and longevity.
Required Skills
- Proficiency in diagnosing and troubleshooting PC hardware components (CPU, RAM, HDD/SSD, Motherboard, GPU).
- Experience with operating system installation and configuration (Windows, macOS).
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and basic network troubleshooting.
- Strong understanding of peripheral device installation and driver management.
- Excellent problem-solving and analytical skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Strong communication and interpersonal skills.
- Attention to detail and a methodical approach to tasks.
Preferred Qualifications
- CompTIA A+ or Network+ certification.
- Experience with ticketing systems and IT service management (ITSM) tools.
- Knowledge of mobile device management (MDM) platforms.
- Familiarity with virtual desktop infrastructure (VDI).
- Previous experience in a helpdesk or desktop support role.
- Relevant Associate's or Bachelor's degree in Information Technology or a related field.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Generous paid time off (PTO) and holiday schedule.
- Comprehensive health, dental, and vision insurance.
- Life insurance and disability coverage.
- Company-sponsored professional development and training opportunities.
- Contribution to a pension scheme.
- Modern, well-equipped office environment.
- Employee assistance program (EAP).
- Regular team social events.
How to Apply
If you are a dedicated IT Technician passionate about hardware and keen to make a significant impact, we encourage you to apply! Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.
