About Company
Step into a dynamic environment where efficiency and clear communication are paramount. Career.zycto empowers individuals to connect with their ideal career paths, and we understand that behind every successful placement is meticulous administrative support. For an email handler and online admin, this means becoming the vital link in our digital operations, ensuring seamless information flow and an organized backend. We pride ourselves on fostering a supportive culture where attention to detail is celebrated, and your contributions directly impact our ability to deliver exceptional service. Join us and shape the future of talent acquisition from the heart of our operations, enhancing our ability to reach and support job seekers and employers alike with precision and care.
Job Description
We are seeking a highly organized and detail-oriented Email Handler & Online Administrator to join our dynamic team at Career.zycto. This pivotal role is responsible for maintaining efficient digital communication and administrative processes, ensuring a seamless experience for all our stakeholders. The successful candidate will expertly manage a high volume of inbound and outbound email correspondence, guaranteeing timely, professional, and accurate responses to inquiries from candidates, clients, and internal teams.
Your day-to-day will involve being the first point of contact for many of our digital interactions. This extends beyond merely replying to emails; you will be tasked with understanding the context of each message, categorizing them appropriately, escalating urgent matters to the relevant departments, and ensuring all communications consistently align with Career.zycto’s high standards of professionalism and brand voice. Your exceptional ability to draft clear, concise, and grammatically impeccable messages will be a cornerstone of your success in this role.
Furthermore, this position plays a key role in the overall maintenance and integrity of our online administrative systems. You will contribute significantly to updating and maintaining candidate profiles and client information within our online databases with utmost precision. Assisting with scheduling interviews, meetings, and various appointments using online calendar tools will also be a core responsibility. You will support our recruitment specialists by performing diverse administrative tasks, including meticulous data entry, document preparation, and other ad-hoc duties to ensure the smooth operation of our business.
We are looking for a proactive problem-solver who can anticipate needs, manage multiple priorities effectively, and readily adapt to evolving digital tools and processes. Your contribution will be vital in streamlining our backend operations, allowing our client-facing teams to focus on their core recruitment activities. If you thrive in a fast-paced virtual environment, possess strong technological literacy, and are committed to upholding the highest standards of data accuracy and confidentiality, this is an outstanding opportunity to truly own the digital administrative landscape of a growing recruitment firm.
Key Responsibilities
- Manage and prioritize a high volume of incoming and outgoing emails from candidates, clients, and internal staff.
- Draft clear, concise, and professional email responses, ensuring accurate and timely communication.
- Categorize and file emails efficiently, maintaining an organized digital inbox and archival system.
- Update and maintain candidate profiles and client information in our online databases with precision.
- Assist with scheduling interviews, meetings, and appointments using online calendar tools.
- Support recruitment specialists with various administrative tasks, including data entry and document preparation.
- Monitor and report on email communication trends and suggest improvements for efficiency.
- Ensure compliance with data privacy regulations and company communication policies.
- Collaborate with team members to resolve administrative issues and streamline workflows.
- Proofread and edit internal and external communications for grammar, spelling, and clarity.
Required Skills
- Excellent written and verbal communication skills in English.
- Proficiency in email management platforms (e.g., Gmail, Outlook) and office suites (MS Office/Google Workspace).
- Strong organizational and time management abilities, with meticulous attention to detail.
- Proven ability to handle confidential information with discretion.
- Familiarity with CRM or applicant tracking systems (ATS).
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Basic understanding of data entry and database management principles.
- Strong problem-solving skills and a proactive attitude.
Preferred Qualifications
- Associate's or Bachelor's degree in Business Administration, Communication, or a related field.
- Experience in the recruitment or human resources industry.
- Familiarity with online collaboration tools (e.g., Slack, Microsoft Teams).
- Knowledge of email marketing best practices or customer service principles.
- Experience working in a remote or virtual team environment.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Flexible remote work environment.
- Opportunities for professional development and training.
- Access to modern digital tools and resources.
- Collaborative and supportive team culture.
- Annual leave and public holidays.
How to Apply
If you are ready to take on this exciting challenge and contribute to a thriving recruitment environment, please click on the application link below to submit your resume and a compelling cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!
