About Company
Are you eager to launch your career in a dynamic, people-focused environment? Career.zycto is a pioneering talent solutions firm dedicated to connecting exceptional individuals with enriching opportunities across Mauritius. We pride ourselves on fostering growth and providing a launchpad for aspiring professionals. For an entry-level Guest Relations Officer, we offer unparalleled mentorship and exposure to diverse client environments. Joining us means becoming part of a team that champions outstanding service, where your natural warmth and enthusiasm are celebrated. Discover how your journey in hospitality can truly begin here, supported by experts committed to your success.
Job Description
Career.zycto is excited to partner with a prestigious client in the vibrant hospitality sector of Rose Hill, Mauritius, to recruit a highly enthusiastic and dedicated Guest Relations Officer. This is an exceptional entry-level opportunity for individuals passionate about delivering unparalleled customer service and creating memorable experiences for every guest. As a Guest Relations Officer, you will be the first point of contact for visitors, embodying the welcoming spirit of the establishment. You will play a crucial role in ensuring guests feel valued, heard, and completely satisfied from the moment they arrive until their departure. This position demands a proactive approach, exceptional interpersonal skills, and a genuine desire to resolve inquiries and anticipate needs with a smile. You’ll gain invaluable experience in a fast-paced environment, learning the intricacies of guest services, problem-solving, and communication under the guidance of experienced professionals. If you possess a natural flair for hospitality, a keen eye for detail, and are eager to embark on a fulfilling career where every day brings new opportunities to delight and assist, we encourage you to apply. This role is more than just a job; it’s a stepping stone to a rewarding career in an industry built on human connection and exceptional service.
Key Responsibilities
- Warmly welcome and assist guests upon arrival and departure, providing an exceptional first and last impression.
- Handle guest inquiries, requests, and complaints promptly and professionally, ensuring satisfactory resolutions.
- Provide comprehensive information about the establishment's services, facilities, and local attractions.
- Assist with check-in and check-out procedures, ensuring accuracy and efficiency.
- Proactively identify guest needs and preferences to offer personalized service.
- Maintain accurate guest records and update relevant systems with feedback and interactions.
- Collaborate effectively with other departments to ensure seamless service delivery.
- Promote a positive and welcoming atmosphere for all guests and visitors.
- Adhere to all company policies and procedures, including health and safety guidelines.
- Assist in coordinating special requests, bookings, or arrangements for guests.
Required Skills
- Excellent verbal and written communication skills in English and French (Creole is a plus).
- Strong interpersonal and customer service abilities.
- Proactive and enthusiastic attitude with a keen desire to assist.
- Ability to remain calm and professional under pressure.
- Good organizational and time management skills.
- Basic computer literacy (MS Office Suite).
- High school diploma or equivalent.
- Must be eligible to work in Mauritius.
Preferred Qualifications
- A diploma or certificate in Hospitality Management, Tourism, or a related field.
- Prior experience in a customer-facing role (e.g., retail, F&B) is advantageous but not strictly required for this entry-level position.
- Familiarity with property management systems (PMS) or CRM software.
- Ability to speak additional languages.
Perks & Benefits
- Competitive entry-level salary and benefits package.
- Comprehensive on-the-job training and mentorship program.
- Opportunities for career progression within the hospitality sector.
- Exposure to a diverse and multicultural work environment.
- Employee recognition programs.
- Health and wellness benefits.
- Subsidized meals on duty.
How to Apply
Eager to kickstart your career in guest relations with a company that values your growth? We invite you to apply by clicking on the link below. Please ensure your CV highlights your passion for service and any relevant customer-facing experience.
