About Company
Seeking a challenging yet rewarding remote role? Career.zycto isn’t just a platform; we are architects of professional growth, connecting top-tier talent with unparalleled opportunities. We pride ourselves on fostering a supportive, innovative environment where every team member, especially our Customer Service Consultants, feels valued and empowered to excel. Join a dynamic team committed to redefining the future of remote work, providing unparalleled support, and driving exceptional client satisfaction. Based in Victoria Park, Fort Lauderdale, we cultivate a culture of collaboration and continuous improvement for our dedicated professionals.
Job Description
Are you a highly empathetic and solution-oriented individual with a passion for delivering exceptional customer experiences? Career.zycto is expanding our fully remote team and seeking a dedicated Customer Service Consultant to be the frontline of our client engagement. In this pivotal role, you will serve as the primary point of contact for our diverse clientele, addressing inquiries, resolving issues, and providing comprehensive support related to our services and platform. This isn’t just about answering calls; it’s about building relationships, understanding needs, and pro-actively guiding our users to success. You will utilize various communication channels, including phone, email, and chat, to ensure a seamless and positive experience for every interaction.
We are looking for someone who thrives in a fast-paced, remote environment, capable of working independently while remaining a vital part of a collaborative team. Your ability to listen actively, diagnose problems effectively, and communicate solutions clearly will be critical. This role offers the unique opportunity to contribute directly to client satisfaction and retention, playing a key part in Career.zycto’s reputation for excellence. If you are passionate about service, adaptable, and eager to grow within a forward-thinking company that values its remote workforce, we encourage you to apply. This position is ideal for those based in the Victoria Park, Fort Lauderdale area who appreciate the flexibility of remote work.
Key Responsibilities
- Manage incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Diagnose and resolve technical issues, account-related questions, and service queries with precision and efficiency.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Guide customers through our platform features and services, ensuring they maximize their experience.
- Record all interactions and resolutions accurately in the CRM system.
- Identify and escalate priority issues to appropriate internal teams when necessary.
- Follow communication procedures, guidelines, and policies.
- Contribute to the continuous improvement of customer service processes and knowledge base.
- Maintain a high level of customer satisfaction and strive to exceed expectations.
- Collaborate effectively with cross-functional teams to ensure comprehensive problem resolution.
Required Skills
- Proven customer support experience, preferably in a remote setting.
- Exceptional verbal and written communication skills.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritize, and manage time effectively.
- Familiarity with CRM systems and practices (e.g., Salesforce, HubSpot).
- Customer orientation and ability to adapt/respond to different types of characters.
- Problem-solving aptitude and a commitment to continuous learning.
- High-speed internet access and a dedicated, quiet home office space.
Preferred Qualifications
- Associate’s or Bachelor's degree in a relevant field.
- Experience with SaaS platforms or technology-driven services.
- Proficiency in additional languages is a plus.
- Previous experience in staffing, recruitment, or HR tech industries.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- Opportunities for professional development and career growth.
- Remote work flexibility with a supportive team environment.
- Access to cutting-edge tools and technology.
- Employee wellness programs and virtual team-building events.
How to Apply
Ready to make an impact with Career.zycto? We encourage all qualified candidates to click on the application link below to submit your resume and a brief cover letter outlining your experience and why you are the ideal fit for this remote Customer Service Consultant role. We look forward to reviewing your application!
