About Company
Empowering individuals to live their best lives at home is our driving force. At Career.zycto, we believe that exceptional care starts with an exceptional team, and we’re dedicated to fostering an environment where Care Coordinators truly thrive. We are a dynamic recruitment partner, connecting compassionate professionals with leading care providers across London. Our focus is on placing talent where it makes the most impact, ensuring both our candidates and the clients they serve experience unparalleled support and dedication. Join us to be a part of a network that values your commitment to quality care and offers pathways for professional growth in a supportive setting.
Job Description
This role is pivotal in ensuring the seamless delivery of high-quality care services to individuals within the Croydon community. As a Care Coordinator, you will be the linchpin connecting clients, their families, and our dedicated team of care professionals. Your work will directly impact the well-being and independence of vulnerable individuals, making this a deeply rewarding position for someone passionate about making a real difference. We understand the demands of modern life, which is why we offer flexible hours, empowering you to achieve a healthy work-life balance while contributing to a vital service.
Career.zycto is proud to partner with leading care organisations that share our commitment to excellence and compassionate support. You will be responsible for managing care schedules, coordinating assessments, liaising with healthcare professionals, and ensuring that all care plans are meticulously implemented and regularly reviewed. This isn’t just an administrative role; it’s a leadership position requiring empathy, exceptional organisational skills, and a proactive approach to problem-solving. You will navigate complex situations with grace, always prioritising the dignity and needs of our clients.
The ideal candidate will possess a genuine desire to advocate for clients, excellent communication abilities, and a proven track record in a care coordination or similar role. We are looking for someone who can hit the ground running, bringing their expertise to streamline operations and enhance client satisfaction. Our partner organisations value initiative, attention to detail, and a collaborative spirit. If you are looking for an opportunity to utilise your skills in a flexible, supportive, and impactful environment, where your contributions are genuinely valued, then this Care Coordinator position in Croydon, London, could be your next significant career step. We offer comprehensive support, ongoing training, and a chance to truly shape the lives of others while advancing your own professional journey. Come and be the heart of care in Croydon.
Key Responsibilities
- Coordinate and manage care schedules for clients, ensuring appropriate staffing levels and continuity of care.
- Liaise effectively with clients, their families, and care workers to address enquiries, resolve issues, and ensure client satisfaction.
- Conduct initial assessments and reviews of care plans, ensuring they meet client needs and comply with regulatory standards.
- Maintain accurate and up-to-date client records, care plans, and staff rotas using relevant software systems.
- Collaborate with external healthcare professionals, social services, and other stakeholders to ensure holistic client support.
- Participate in on-call duties on a rota basis to provide out-of-hours support and emergency coordination.
- Support the recruitment, induction, and ongoing supervision of care staff, fostering a positive and professional working environment.
Required Skills
- Proven experience in a care coordination or similar role within the health or social care sector.
- Exceptional organisational and time management skills, with the ability to prioritise a varied workload.
- Strong communication and interpersonal abilities, capable of building rapport with diverse individuals.
- Proficiency in using care management software and general office applications (e.g., Microsoft Office Suite).
- Demonstrated empathy, patience, and a client-centred approach.
- Ability to work independently and as part of a team, showing initiative and problem-solving capabilities.
- Understanding of CQC regulations and best practices in domiciliary care.
Preferred Qualifications
- NVQ Level 3 in Health & Social Care or equivalent qualification.
- Experience with rota planning software.
- Full UK driving license and access to a reliable vehicle.
Perks & Benefits
- Competitive salary with opportunities for growth.
- Flexible working hours to support work-life balance.
- Comprehensive induction and ongoing professional development training.
- Supportive and collaborative team environment.
- Employee assistance program (EAP) for personal well-being.
- Opportunity to make a tangible difference in the community.
How to Apply
Ready to make a meaningful impact? We encourage all qualified candidates to apply by clicking the link below. Please ensure your CV highlights your relevant experience and passion for care coordination. We look forward to reviewing your application!
