About Company
Career.zycto isn’t just a recruitment platform; we’re architects of future careers, connecting ambitious individuals with transformative opportunities in the tech landscape. We understand that the cloud is the future, and we’re passionate about nurturing talent from the ground up. Join a vibrant ecosystem where continuous learning is paramount, and your growth as a Cloud Support Assistant is our priority. We empower our team members with cutting-edge training, providing the tools and knowledge to excel in a fully remote environment. Here, innovation thrives, collaboration transcends geographical boundaries, and every contribution makes a tangible impact on global technology solutions. Discover your potential with us.
Job Description
Are you eager to launch your career in the dynamic world of cloud technology but unsure where to start? Career.zycto is seeking enthusiastic and motivated individuals to join our growing team as Remote Cloud Support Assistants. This is an exceptional opportunity for those passionate about technology, customer service, and problem-solving, offering comprehensive, hands-on training designed to equip you with the essential skills needed to thrive in a rapidly evolving digital landscape. No prior cloud-specific experience is required – just a keen intellect, a strong desire to learn, and a steadfast commitment to providing outstanding technical support, all from the comfort and convenience of your home within Chelsea, London.
In this pivotal full-time remote role, you will serve as the initial point of contact for users encountering issues or seeking guidance with a variety of cloud-based services and applications. Your daily tasks will involve mastering the art of diagnosing and resolving technical problems, guiding users through step-by-step solutions, and meticulously documenting support interactions to ensure a consistently seamless and positive user experience. Our meticulously structured training program will delve into fundamental cloud concepts, introduce you to industry-standard support tools and platforms, hone your troubleshooting methodologies, and refine your essential communication techniques, guaranteeing you are fully prepared and confident to tackle a diverse range of daily challenges. This foundational training is designed not only to teach you the ‘how’ but also the ‘why’ behind cloud operations.
Career.zycto is deeply committed to fostering a supportive, inclusive, and highly collaborative remote work environment. You’ll be welcomed into a diverse and energetic team that is dedicated to mutual growth and success, with continuous access to a wealth of ongoing professional development resources, mentorship programs, and opportunities for skill enhancement. This role transcends merely fixing immediate technical problems; it’s profoundly about understanding nuanced user needs, actively contributing to the continuous improvement of our cloud services, and steadily growing into a highly skilled and indispensable cloud professional. We firmly believe in empowering our employees with the knowledge, autonomy, and resources to make a tangible and lasting difference. If you’re ready to embrace a challenging yet immensely rewarding career path that unequivocally prioritizes your personal and professional development, while offering the unparalleled flexibility of remote work, we wholeheartedly invite you to apply. This is your definitive chance to build a robust foundation in cloud support and contribute significantly to the ongoing success of a truly forward-thinking and innovative organization.
Key Responsibilities
- Provide first-line technical support for cloud-based applications and services via various channels (chat, email, phone).
- Diagnose and troubleshoot technical issues, guiding users through effective resolution steps.
- Document support interactions, solutions, and contribute to knowledge base articles accurately and concisely.
- Escalate complex or unresolved issues to senior support engineers or specialized teams as needed.
- Maintain a high level of customer satisfaction through professional, empathetic, and timely communication.
- Actively participate in all provided training programs and continuous learning initiatives.
- Monitor system performance and proactively identify and report recurring issues or trends.
- Assist in creating and updating user guides, FAQs, and other support documentation.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong problem-solving and analytical abilities with a logical approach.
- Proficiency with basic computer applications and operating systems (Windows, macOS, Linux).
- High aptitude for learning new technologies and complex systems quickly.
- Ability to work independently, manage time effectively, and collaborate effectively as part of a remote team.
- Customer-focused mindset with a genuine passion for helping others.
- Reliable high-speed internet connection and a dedicated, quiet home workspace.
Preferred Qualifications
- Prior experience in any customer service or general technical support role (even non-IT).
- Familiarity with ticketing systems (e.g., Zendesk, Service Now, Freshdesk).
- Basic understanding of networking concepts (TCP/IP, DNS).
- Any exposure or interest in cloud platforms (e.g., AWS, Azure, Google Cloud) is a significant advantage, but not required.
- Demonstrated experience working effectively in a remote capacity.
Perks & Benefits
- Comprehensive, paid training program in fundamental and advanced cloud technologies.
- Competitive starting salary with regular performance reviews and incremental increases.
- Clear opportunities for rapid career progression and advancement in a high-demand tech field.
- Flexible remote work environment that truly promotes work-life balance.
- Generous holiday allowance and a robust company pension scheme.
- Access to a wide range of professional development resources and sponsored certifications.
- Regular virtual team-building events and a highly supportive, inclusive company culture.
- Employee assistance program for personal and professional well-being.
How to Apply
Ready to embark on a rewarding career in cloud support? We encourage all qualified candidates to apply by clicking on the application link below. Please ensure your resume highlights your enthusiasm for technology and any relevant transferable skills. We look forward to reviewing your application!
