About Company
Veranda Resorts is a collection of charming boutique hotels nestled across the most picturesque coastal regions of Mauritius. We are renowned for offering authentic Mauritian experiences, blending local culture with exceptional service and hospitality. Each of our resorts is a gateway to discovering the island’s unique charm, from vibrant culinary journeys to serene beachfront relaxation. At Veranda Resorts, we believe in creating memorable moments for our guests and a supportive, enriching environment for our dedicated team members. Join us and become part of a family that values passion, warmth, and genuine connection in the heart of paradise.
Job Description
We are seeking a highly motivated and customer-focused Hotel Receptionist to join our vibrant team at Veranda Resorts. As the first point of contact for our valued guests, you will play a pivotal role in shaping their experience from the moment they arrive until their heartfelt departure. This dynamic position requires an individual with exceptional interpersonal skills, a keen eye for detail, and an unwavering passion for delivering impeccable service and authentic Mauritian hospitality. You will be at the heart of our operations, responsible for managing all aspects of the front desk, including seamless check-ins and check-outs, efficiently handling room reservations, and expertly addressing guest inquiries and requests. The ideal candidate will be a proactive problem-solver, capable of multitasking effectively in a bustling environment while consistently maintaining a warm, calm, and welcoming presence. Your ability to communicate clearly and professionally, both verbally and in writing, coupled with your proficiency in handling sophisticated hotel management systems, will be crucial to your success. This role is far beyond mere transactions; it’s about creating a welcoming atmosphere, anticipating guests’ needs before they even ask, and ensuring every single stay is seamless, comfortable, and truly memorable. You will act as a proud ambassador for Veranda Resorts, embodying our commitment to genuine connection and world-class service in the beautiful setting of Mauritius. If you thrive on positive guest interaction, possess a natural flair for organization, and are eager to contribute your talents to a leading resort experience, we strongly encourage you to apply and become part of our dedicated family.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth and efficient check-in process.
- Process guest departures efficiently, handling payments accurately and bidding them a fond farewell.
- Manage room reservations, modifications, and cancellations with precision using the hotel's Property Management System (PMS).
- Respond to guest inquiries and requests promptly and courteously, providing detailed information about hotel services, facilities, and local attractions.
- Handle cash, credit card, and other payment transactions with the utmost honesty and accuracy.
- Maintain a tidy, organized, and professional front desk and lobby area at all times.
- Proactively resolve guest complaints and issues with empathy and professionalism, escalating complex situations to management when necessary.
- Answer all incoming calls, direct them appropriately, and take accurate messages.
- Assist with special requests from guests, such as arranging wake-up calls, transportation, and dining reservations.
- Collaborate seamlessly with other hotel departments (Housekeeping, Food & Beverage, Concierge) to ensure exceptional and consistent guest service.
- Maintain up-to-date knowledge of room availability, hotel promotions, local events, and area points of interest to better assist guests.
Required Skills
- Proven experience (minimum 1 year) in a front desk, guest relations, or customer service role, preferably within the hospitality industry.
- Excellent verbal and written communication skills in both English and French are essential.
- Proficiency in hotel management software (e.g., Opera, Fidelio, or a similar Property Management System).
- Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
- Exceptional problem-solving abilities and a calm, composed demeanor under pressure.
- A naturally warm, friendly, and professional attitude with a genuine passion for guest service.
- Flexibility to work various shifts, including evenings, weekends, and public holidays, as per operational needs.
Preferred Qualifications
- A diploma or certificate in Hospitality Management, Tourism, or a related field.
- Fluency in an additional language (e.g., German, Italian, Mandarin, or Mauritian Creole).
- Familiarity with local Mauritian culture, attractions, and tourism offerings.
- Experience with basic revenue management principles or upselling techniques.
Perks & Benefits
- Competitive salary package plus service charge.
- Comprehensive health and wellness benefits.
- Outstanding opportunities for career growth and professional development within Veranda Resorts.
- Attractive employee discounts on hotel stays and Food & Beverage across our portfolio.
- A supportive, inclusive, and vibrant work environment.
- Complimentary meals provided during shifts.
- Transportation allowance to assist with commuting.
How to Apply
If you are ready to embark on a rewarding career journey with Veranda Resorts and possess the enthusiasm and skills we are looking for, we invite you to apply. Please click on the application link below to submit your detailed resume and a compelling cover letter outlining your relevant experience and why you believe you are the perfect fit for this exciting role. We eagerly look forward to reviewing your application and potentially welcoming you to our esteemed team!