About Company
A Customer Service Advisor thrives in an environment that values communication, problem-solving, and professional growth. At Career.zycto, we are dedicated to connecting exceptional talent with leading opportunities across diverse sectors. Our core mission is built on integrity, innovation, and a profound commitment to client and candidate satisfaction. We believe in nurturing our team members, providing them with the tools and support needed to excel and make a tangible impact. Join a vibrant workplace where your voice is heard, and your contribution directly enhances our service delivery, fostering a supportive community focused on mutual success and continuous improvement.
Job Description
Are you an empathetic communicator with a passion for helping people? Do you thrive in a dynamic environment where every interaction makes a difference? Career.zycto, a leading name in recruitment and talent acquisition, is seeking a dedicated and proactive Customer Service Advisor to join our vibrant team in Rothwell, Leeds. This pivotal role is your opportunity to be the first point of contact for our valued candidates and clients, providing unparalleled support via phone, email, and live chat.
As a Customer Service Advisor, you’ll be at the heart of our operations, ensuring seamless experiences and building lasting relationships. You will not only resolve queries but also provide insightful information, guide users through our processes, and embody the supportive spirit of Career.zycto. We’re looking for someone who takes initiative, enjoys problem-solving, and is committed to maintaining our high standards of service excellence. If you are a natural at making people feel heard and understood, and possess a keen eye for detail, then this could be the perfect role to advance your career. You’ll become an expert in our services, helping both job seekers navigate their career paths and businesses find their next great hire. This role offers continuous learning and the chance to directly contribute to the success of individuals and organisations every day. Join us in making a real impact!
Key Responsibilities
- Manage and respond to inbound customer inquiries via phone, email, and live chat promptly and professionally.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Identify and assess customers’ needs to achieve satisfaction and provide appropriate solutions.
- Handle customer complaints, provide suitable alternatives and solutions within the time limits, and follow up to ensure resolution.
- Keep detailed records of customer interactions, transactions, comments, and complaints.
- Escalate unresolved issues to the appropriate internal teams for further investigation and resolution.
- Maintain a high level of product and service knowledge to assist customers effectively.
- Collaborate with team members to ensure a cohesive and supportive customer service environment.
- Contribute to team efforts by accomplishing related results as needed.
- Adhere strictly to company policies and procedures, ensuring data protection and privacy.
Required Skills
- Proven customer support experience or experience as a client service representative (minimum 1 year).
- Exceptional verbal and written communication skills with a professional and friendly telephone manner.
- Strong active listening skills and the ability to empathize with customers.
- Proficiency in using CRM systems and Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
- Excellent problem-solving skills and a strong attention to detail.
- A patient and positive attitude, even when faced with challenging situations.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in the recruitment or staffing industry.
- Familiarity with industry-specific software or platforms.
- Relevant customer service certifications or training.
- Experience with live chat support tools.
Perks & Benefits
- Competitive annual salary and performance-based bonuses.
- Generous holiday allowance, increasing with service.
- Company pension scheme with employer contributions.
- Comprehensive health and wellbeing programs.
- Ongoing training and professional development opportunities.
- A modern, comfortable office environment in Rothwell.
- Regular team social events and company gatherings.
- Free on-site parking.
- Employee recognition programs.
How to Apply
Ready to embark on a rewarding career journey with Career.zycto? We encourage all qualified and enthusiastic candidates to apply. Please click on the application link below to submit your CV and a cover letter detailing your relevant experience and why you are the perfect fit for this role. We look forward to reviewing your application!
