About Company
Imagine a dynamic workplace where your digital expertise directly impacts growth and customer satisfaction. Career.zycto is an innovative and rapidly expanding e-commerce enterprise, deeply rooted in delivering exceptional online retail experiences. We pride ourselves on fostering a collaborative environment that encourages creativity and professional development. For an E-commerce Specialist, we offer a unique opportunity to own and enhance our entire digital storefront, from product launch to successful fulfilment, making a tangible difference in a vibrant market. Join us in shaping the future of online retail.
Job Description
Career.zycto is seeking a highly motivated and detail-oriented E-commerce Specialist with a strong focus on both online store management and fulfilment operations. This is a pivotal role that combines digital merchandising prowess with practical logistical coordination, ensuring our customers receive a seamless and outstanding shopping experience from click to delivery. You will be instrumental in managing our online product catalog, optimizing product listings for search and conversion, and executing promotional campaigns across our digital channels. Beyond the virtual storefront, you will play a critical role in streamlining our order fulfilment process, coordinating with warehousing and logistics partners, and ensuring inventory accuracy to prevent stockouts and delays. This involves meticulous tracking, troubleshooting, and continuous improvement of our supply chain touchpoints to guarantee efficient and accurate delivery to our valued customers.
We are looking for someone who is not only proficient with e-commerce platforms but also possesses a keen eye for operational efficiency and problem-solving. Your day-to-day will involve continuous monitoring of website performance, in-depth analysis of sales data, and proactive implementation of improvements to enhance customer engagement, drive conversion rates, and ultimately boost revenue. You will also be the primary point of contact for online customer service queries related to orders, shipping, returns, and general product inquiries, providing timely, empathetic, and effective solutions to ensure customer satisfaction. This comprehensive role demands a blend of technical skill, analytical thinking, and strong interpersonal communication. If you are passionate about e-commerce, thrive in a fast-paced environment, and are eager to contribute significantly to a growing brand’s digital and operational success, we encourage you to apply. This role offers a fantastic opportunity to truly make an impact and grow your career within a supportive and innovative team, directly influencing our digital footprint and customer loyalty.
Key Responsibilities
- Manage and maintain product catalogs, ensuring accurate and compelling product descriptions, images, and pricing across all online channels.
- Optimize product listings for SEO and conversion, including keyword research and content enhancement.
- Plan, execute, and monitor online promotional campaigns, sales events, and marketing initiatives to drive traffic and sales.
- Process online orders efficiently, from verification to dispatch, ensuring accuracy and timeliness.
- Coordinate closely with warehousing and logistics teams to manage inventory levels, track shipments, and resolve any fulfilment issues.
- Handle online customer service inquiries related to orders, shipping, returns, and product information, providing professional and timely support.
- Monitor website performance, sales data, and customer behavior, using analytics to identify trends and areas for improvement.
- Implement A/B tests and other optimization strategies to enhance user experience and conversion rates.
- Stay up-to-date with e-commerce trends, technologies, and best practices, proposing new strategies to improve online presence and operations.
- Assist in the onboarding of new products, ensuring all necessary digital assets and information are prepared for launch.
Required Skills
- Proven experience in e-commerce platform management (e.g., Shopify, Magento, WooCommerce).
- Strong understanding of online merchandising, product listing optimization, and digital content management.
- Experience with order processing, inventory management, and fulfilment logistics.
- Proficiency in using web analytics tools (e.g., Google Analytics) to monitor performance and derive insights.
- Excellent written and verbal communication skills, with a focus on customer service.
- Strong organizational skills and attention to detail, capable of managing multiple tasks simultaneously.
- Ability to work independently and collaboratively within a team environment.
- Problem-solving aptitude with a proactive approach to challenges.
Preferred Qualifications
- Bachelor’s degree in Marketing, Business Administration, E-commerce, or a related field.
- Familiarity with SEO/SEM principles and digital marketing strategies.
- Experience with email marketing platforms and social media advertising.
- Knowledge of HTML/CSS for basic website adjustments.
- Previous experience in a fast-paced retail or consumer goods environment.
Perks & Benefits
- Competitive annual salary.
- Generous paid time off and bank holidays.
- Company pension scheme.
- Opportunities for professional development and career progression.
- Dynamic and supportive work environment.
- Employee discounts on company products.
- Regular team social events.
How to Apply
Ready to take the next step in your e-commerce career? We invite you to apply by clicking on the application link below. Please ensure your CV and cover letter highlight your relevant experience in online store management and fulfilment.
