About Company
Making a tangible difference in families’ lives is at the heart of everything we do. Career.zycto is a dynamic organization committed to fostering a supportive environment where new professionals can thrive. We believe in nurturing talent, providing comprehensive training, and empowering individuals to contribute meaningfully to critical community services. For an Entry-Level Child Support Coordinator, this means joining a team dedicated to guidance, professional development, and impactful work. If you’re passionate about advocating for children and families, and eager to launch your career in a purpose-driven setting, Career.zycto offers the ideal foundation for growth and lasting impact.
Job Description
Are you looking to embark on a career where your work directly contributes to the well-being of children and families? Career.zycto is seeking a compassionate and highly organized individual to join our dedicated team as an Entry-Level Child Support Coordinator. This is an exceptional opportunity for someone new to the professional world, eager to learn, and committed to making a positive impact within the Rawcliffe, York community.
As a Child Support Coordinator, you will play a crucial role in ensuring that children receive the financial and emotional support they need and deserve. This entry-level position is designed to provide comprehensive training and mentorship, equipping you with the knowledge and skills necessary to navigate complex cases, understand legal frameworks, and interact effectively with diverse individuals and families. You will be at the forefront of assisting parents and guardians through the child support process, offering guidance, managing documentation, and facilitating communication to achieve positive outcomes for children.
Your day-to-day will involve a variety of tasks, from conducting initial assessments and gathering vital information to explaining procedural steps and ensuring compliance with relevant regulations. You will become proficient in record-keeping, scheduling appointments, and liaising with various stakeholders, including legal professionals and other support agencies. This role demands exceptional empathy, attention to detail, and a proactive approach to problem-solving. We understand that this is an entry-level role, and we are committed to providing a supportive learning environment where you can grow professionally and personally.
At Career.zycto, we pride ourselves on building a team that is not only skilled but also deeply empathetic and resilient. We believe in continuous improvement and offer ongoing professional development opportunities to help you advance your career. If you are a natural communicator, possess a strong sense of responsibility, and are driven by a desire to help others, this role offers a rewarding path. Join us in our mission to champion the rights and welfare of children, providing stability and security for their futures. This is more than just a job; it’s a chance to build a meaningful career with real purpose.
Key Responsibilities
- Assist families in understanding and navigating the child support application and enforcement processes.
- Gather, organize, and maintain confidential case information and documentation with meticulous accuracy.
- Communicate effectively with parents, legal representatives, and other agencies to facilitate case progression and resolve inquiries.
- Schedule and coordinate appointments, meetings, and interviews related to child support cases.
- Monitor case statuses, ensure compliance with established procedures, and track follow-up actions.
- Provide empathetic support and clear explanations of relevant policies and regulations to clients.
- Prepare and process necessary paperwork, correspondence, and reports under supervision.
Required Skills
- Excellent verbal and written communication skills.
- Strong organizational abilities and attention to detail.
- Proficiency in basic office software (e.g., Microsoft Office Suite).
- Demonstrated empathy, patience, and active listening skills.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- Strong problem-solving and critical thinking capabilities.
Preferred Qualifications
- A-Levels or equivalent qualifications, preferably in relevant subjects such as Law, Social Sciences, or Public Administration.
- Previous experience in an administrative, customer service, or support role (volunteer experience considered).
- Familiarity with the UK legal system, particularly family law or welfare services.
- Ability to speak additional languages commonly spoken in the York community.
Perks & Benefits
- Competitive starting salary with annual reviews.
- Comprehensive training and professional development program.
- Generous paid time off and holiday allowance.
- Company-sponsored health and wellness initiatives.
- Opportunities for career advancement within a growing organization.
- Supportive and collaborative team environment.
- Pension scheme contributions.
How to Apply
To apply for this rewarding Entry-Level Child Support Coordinator position and become a part of the Career.zycto team, please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application!
