About Company
Seeking a deeply rewarding career? Career.zycto is dedicated to fostering a supportive and empowering environment for both our team and the individuals we serve. We believe true impact comes from genuinely understanding and responding to unique needs, championing independence, and celebrating every small victory. For a Personal Support Lead, this means leading with empathy, innovation, and a commitment to professional growth within a collaborative culture. Join us to make a tangible difference daily, shaping person-centred care approaches that truly uplift lives in our community.
Job Description
Are you a compassionate, organised, and inspiring leader with a passion for empowering individuals? Career.zycto is seeking a dedicated Personal Support Lead to join our vibrant team in Holgate, York. This role offers flexible hours, allowing you to balance your professional commitments with personal life, while making a profound impact on the lives of those we support. As a Personal Support Lead, you will be instrumental in coordinating and delivering high-quality, person-centred care, ensuring our clients receive the best possible support to live independently and fulfil their potential. You will oversee a team of support workers, providing guidance, training, and supervision, ensuring adherence to care plans and organisational policies. We are looking for someone who can champion our values of respect, integrity, and empowerment, fostering a positive and supportive environment for both our clients and our dedicated staff. This is more than just a job; it’s an opportunity to shape lives, build a stronger community, and grow your career with an organisation that truly values its people.
Key Responsibilities
- Lead, mentor, and supervise a team of personal support workers, fostering a collaborative and high-performing environment.
- Develop, implement, and review personalised care plans in collaboration with clients, families, and healthcare professionals.
- Conduct regular client assessments to ensure evolving needs are met and care plans are adapted accordingly.
- Ensure all care delivery adheres to CQC regulations, company policies, and best practice guidelines.
- Manage staff rotas and allocate duties efficiently to ensure adequate coverage and consistent support.
- Provide direct personal care and support when necessary, acting as a role model for the team.
- Facilitate effective communication channels between clients, families, support workers, and management.
- Handle client and staff queries, concerns, and complaints professionally and promptly.
- Maintain accurate and up-to-date client records and ensure confidentiality.
- Participate in on-call duties on a rotational basis to provide out-of-hours support and guidance.
Required Skills
- Minimum of 3 years experience in a care or support setting, with at least 1 year in a supervisory or leadership role.
- NVQ Level 3 in Health and Social Care or equivalent.
- Excellent communication, interpersonal, and organisational skills.
- Proven ability to lead, motivate, and develop a team.
- Strong understanding of person-centred care principles and CQC regulations.
- Proficiency in record-keeping and IT systems relevant to care management.
- Full UK driving license and access to a reliable vehicle.
Preferred Qualifications
- NVQ Level 5 in Leadership for Health and Social Care Services or equivalent.
- Experience with complex care needs and challenging behaviours.
- First Aid certification.
- Experience in training and development of care staff.
Perks & Benefits
- Competitive salary and flexible working hours.
- Generous holiday allowance.
- Opportunities for professional development and career progression.
- Comprehensive induction and ongoing training programmes.
- Pension scheme.
- Employee assistance programme.
- Supportive and collaborative team environment.
How to Apply
If you are ready to take the next step in your care career and lead a dedicated team, we encourage you to apply. Please click on the application link below to submit your CV and a cover letter detailing your experience and why you are the ideal candidate for this role. We look forward to hearing from you!
