About Company
Are you passionate about creating unforgettable guest experiences and thriving in a dynamic environment? Career.zycto partners with Bristol’s premier hospitality venues, connecting exceptional talent like yours with roles that truly make a difference. We understand the unique demands of hotel and apartment assistance, valuing candidates who bring professionalism, warmth, and impeccable service standards. Joining through Career.zycto means stepping into a supportive network, where your skills are recognised, and your career growth is a priority within the vibrant Brislington community. Discover your next significant role with us.
Job Description
Career.zycto is seeking a dedicated and charismatic Concierge to join a prestigious team providing exceptional hotel and apartment assistance in the vibrant Brislington area of Bristol. This pivotal role is perfect for an individual who thrives on delivering unparalleled guest experiences, anticipating needs, and acting as the ultimate local ambassador. As a Concierge, you will be the first point of contact for guests and residents, responsible for creating a welcoming atmosphere and ensuring their stay is as seamless and enjoyable as possible. Your day will be dynamic and varied, ranging from managing requests and making recommendations to coordinating services and handling reservations with meticulous attention to detail.
We are looking for someone with a genuine passion for hospitality, an innate ability to connect with people from diverse backgrounds, and an encyclopaedic knowledge of Bristol and its surrounding attractions, dining, and entertainment options. You will not only provide information but also curate experiences, making personalised recommendations that enhance each guest’s visit. This role demands a proactive approach, excellent problem-solving skills, and the ability to maintain composure and professionalism in a fast-paced environment. If you are a natural communicator, a meticulous planner, and possess a warm, engaging personality, we invite you to contribute your talents to a team that values service excellence and individual initiative. Join us in shaping memorable moments and fostering a welcoming atmosphere for every guest.
Key Responsibilities
- Greet guests and residents warmly, providing a professional and friendly first impression.
- Handle a wide range of guest requests efficiently, including transportation, dining, entertainment, and local activity bookings.
- Provide accurate and insightful information about local attractions, events, services, and amenities.
- Manage reservations for hotel facilities, tours, and external services.
- Coordinate luggage handling, deliveries, and special requests with other departments.
- Maintain up-to-date knowledge of hotel services, local area information, and current events.
- Resolve guest issues and complaints promptly and courteously, escalating when necessary.
- Assist with check-in/check-out procedures for apartment residents, if applicable.
- Ensure the concierge desk and lobby area are tidy, welcoming, and presentable at all times.
- Build rapport with guests to anticipate needs and offer personalized recommendations.
Required Skills
- Proven experience in a concierge or front-of-house role within hospitality.
- Exceptional customer service and interpersonal communication skills.
- Extensive knowledge of Bristol and its local attractions, dining, and transport links.
- Strong organizational and multitasking abilities.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Ability to remain calm and professional under pressure.
- Fluent in English, both written and verbal.
Preferred Qualifications
- Additional language proficiency (e.g., French, Spanish, German).
- A hospitality-related degree or certification.
- Experience with luxury hotel or serviced apartment environments.
- Valid UK driving license.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career growth.
- Generous holiday allowance.
- Employee discounts on hotel stays and services.
- A supportive and collaborative work environment.
- Uniform provided and laundered.
How to Apply
If you are a highly motivated individual with a passion for delivering exceptional guest experiences, we encourage you to apply. Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role. We look forward to hearing from you!
