About Company
MEC (Mountain Equipment Company) is Canada’s go-to place for outdoor gear, expertise, and inspiration. For over 50 years, we’ve been dedicated to making the outdoors accessible and enjoyable for everyone, while advocating for environmental preservation. With a strong commitment to our members, community, and the planet, MEC fosters a collaborative and adventurous spirit. Our vibrant headquarters in Mount Pleasant, Vancouver, is a hub where passionate individuals work together to deliver exceptional products and services. We are not just a retail brand; we are a community that lives and breathes the outdoors, powered by robust technology and innovative solutions. Join us and be part of a team that helps Canadians connect with nature.
Job Description
Are you an organized, detail-oriented individual with a passion for technology and a desire to kick-start your career in IT? MEC is seeking an enthusiastic IT Workflow Assistant to join our dynamic Information Technology team in Mount Pleasant, Vancouver. This entry-level role is perfect for someone eager to learn the foundational elements of IT operations, process improvement, and technical support within a fast-paced retail environment. As an IT Workflow Assistant, you will play a crucial role in ensuring the smooth and efficient operation of our IT department by supporting various administrative and operational tasks. You will assist with managing IT tickets, documenting procedures, organizing resources, and providing valuable support to our IT specialists and end-users. This position offers a unique opportunity to gain hands-on experience across a broad spectrum of IT functions, from system administration support to project coordination, while contributing to the success of Canada’s leading outdoor retailer. We’re looking for a proactive problem-solver who thrives in a collaborative setting and is committed to continuous learning and professional growth. If you’re ready to dive into the world of IT and make a tangible impact, we encourage you to apply! This is more than just a job; it’s a chance to build a career with a company that values its people and the planet.
Key Responsibilities
- Assist in managing and tracking IT support tickets, ensuring timely assignment and follow-up.
- Help maintain and update IT documentation, including user guides, process flows, and system configurations.
- Support the IT team with daily administrative tasks, such as scheduling meetings, preparing reports, and organizing resources.
- Facilitate communication between IT personnel and other departments, translating technical information into understandable terms.
- Assist with onboarding and offboarding processes related to IT access and equipment.
- Participate in inventory management of IT assets, including hardware and software licenses.
- Conduct basic troubleshooting and first-level support for common IT issues under supervision.
- Support the implementation and improvement of IT workflows and procedures to enhance efficiency.
- Contribute to IT project coordination by tracking tasks, deadlines, and deliverables.
- Learn and utilize various IT tools and systems, including helpdesk software, collaboration platforms, and asset management tools.
Required Skills
- Strong organizational skills with an excellent attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Demonstrated problem-solving abilities and a proactive approach.
- Eagerness to learn new technologies and IT concepts.
- Basic understanding of computer systems and networks.
- High school diploma or equivalent.
Preferred Qualifications
- Post-secondary education in Information Technology, Computer Science, Business Administration, or a related field.
- Familiarity with helpdesk software (e.g., Jira Service Management, Zendesk).
- Experience with documentation tools (e.g., Confluence).
- Previous experience in an office administrative or support role.
- A genuine interest in outdoor activities and the MEC mission.
Perks & Benefits
- Competitive salary and comprehensive benefits package (health, dental, vision).
- Generous staff discount on MEC products.
- Paid time off and holidays.
- Opportunities for professional development and growth.
- A vibrant, collaborative, and inclusive work environment.
- Access to employee-led outdoor activity groups and events.
- On-site fitness facilities and bike storage.
- Employee Assistance Program.
- Contribution to a company committed to sustainability and community involvement.
How to Apply
If you are excited about starting your IT career with a company that values innovation and impact, we encourage you to apply! Please click on the application link below to submit your resume and cover letter. Tell us why you are the ideal candidate for this entry-level IT Workflow Assistant role and how your skills align with MEC’s values.