About Company
When the unexpected strikes, reliable and compassionate support is paramount. Career.zycto understands the critical role every team member plays in moments of urgency. We are a dynamic organization dedicated to providing essential services and infrastructure support, ensuring continuity and care even during the most challenging night hours. Joining us means becoming a vital link in a chain of responsiveness, where your efforts directly contribute to community well-being and operational efficiency. If you thrive in a structured yet unpredictable environment and are driven by the desire to make a tangible difference when it matters most, Career.zycto offers a purpose-driven career path where your commitment truly counts.
Job Description
Are you a highly organized and calm individual with a passion for supporting critical operations during the overnight hours? Career.zycto is seeking a dedicated Emergency Support Assistant to join our night shift team in Bradwell Estates, Hinesville. In this pivotal role, you will be at the heart of our operations, providing essential administrative, logistical, and communicative support to ensure seamless emergency responses and continuous service delivery throughout the night. This isn’t just a desk job; it’s an opportunity to be a crucial behind-the-scenes hero, enabling our front-line teams to perform their best when the community needs them most.
Your primary responsibility will be to manage incoming communications, document critical information, and coordinate resources with precision and efficiency. You will act as the central hub for information flow, liaising between various departments, field teams, and external partners under often time-sensitive conditions. The ideal candidate will possess exceptional attention to detail, a proactive problem-solving mindset, and the ability to maintain composure in high-pressure situations. This role offers the unique satisfaction of knowing your work directly contributes to safety and stability within the community, ensuring that our emergency protocols are upheld and assistance is always available. We are looking for someone who is not only proficient in administrative tasks but also brings a genuine commitment to public service and teamwork. If you are ready to embrace the challenge of a night shift role where every action has an impact, we encourage you to apply and become an integral part of our dedicated team at Career.zycto.
Key Responsibilities
- Serve as the primary point of contact for all incoming communications during night shifts, including phone calls, emails, and internal messaging systems.
- Accurately document all incident details, communications, and actions taken into designated tracking systems.
- Dispatch and coordinate resources (personnel, equipment, information) to support emergency response teams as directed.
- Monitor various alert systems and provide timely notifications to relevant stakeholders.
- Maintain strict confidentiality and security of sensitive information.
- Perform routine administrative tasks such as data entry, filing, and preparing reports.
- Assist with inventory management and tracking of emergency supplies and equipment.
- Collaborate effectively with day shift teams to ensure smooth handovers and continuity of operations.
- Identify and escalate critical issues to appropriate management or senior personnel.
- Provide empathetic and clear communication to individuals seeking assistance or information, ensuring professional conduct at all times.
Required Skills
- Minimum of 1 year of experience in an administrative support, dispatch, or emergency services coordination role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general office software.
- Exceptional written and verbal communication skills.
- Demonstrated ability to remain calm and effective under pressure.
- Strong organizational skills and meticulous attention to detail.
- Ability to work independently and as part of a team during night hours.
- High school diploma or equivalent.
Preferred Qualifications
- Associate’s degree or higher in a relevant field (e.g., Public Administration, Communications, Emergency Management).
- Experience with crisis management software or specialized dispatch systems.
- Familiarity with local geographical areas and community resources in Hinesville, GA.
- Bilingual proficiency (e.g., Spanish) is a plus.
Perks & Benefits
- Competitive night shift differential pay.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Life insurance and disability benefits.
- Opportunities for professional development and training.
- Supportive team environment focused on community impact.
- Employee assistance program.
How to Apply
Ready to make a difference during the critical night hours? We invite qualified candidates to submit their applications by clicking on the link below. Please ensure your resume highlights your relevant experience and demonstrates your ability to thrive in a fast-paced, support-oriented role.
