About Company
Nestled on the enchanting southwest coast of Pemba Island, Tanzania, Fundu Lagoon Lodge is an exclusive, luxury boutique resort celebrated for its pristine natural beauty, exceptional service, and commitment to delivering unforgettable guest experiences. Accessible only by boat, our lodge offers a unique blend of rustic elegance and sophisticated comfort, providing an idyllic escape for adventurers and those seeking tranquility. We pride ourselves on our deep connection to the local environment and community, offering guests a range of activities from world-class diving and snorkeling in crystal-clear waters to cultural excursions and serene dhow cruises. At Fundu Lagoon, every team member plays a crucial role in crafting moments of wonder for our discerning guests. We foster a vibrant, supportive, and engaging work environment where passion for hospitality and nature thrives, inviting you to be part of a team that creates truly magical memories.
Job Description
Are you an enthusiastic and dynamic leader with a passion for creating memorable guest experiences through engaging activities? Fundu Lagoon Lodge is seeking a dedicated Hotel Activity Supervisor to join our vibrant team on Pemba Island. This unique opportunity calls for an individual who can inspire, organize, and execute a diverse range of activities, ensuring every guest’s stay is filled with adventure, relaxation, and cultural immersion. The role requires a keen eye for detail, strong organizational skills, and a genuine love for the natural beauty of Pemba. You will be instrumental in scheduling and overseeing various guest activities, from exhilarating watersports and guided nature walks to cultural workshops and evening entertainment, all while ensuring the highest standards of safety and guest satisfaction. We are looking for someone who thrives in a flexible working environment, capable of adapting to varied schedules and guest preferences, and who is eager to contribute to our lodge’s reputation for unparalleled luxury and personalized service. This position offers a chance to live and work in a stunning island paradise, developing innovative programs that enhance our guests’ connection with the environment and local culture. If you’re ready to make a significant impact in a breathtaking destination while leading a dedicated team, we invite you to apply.
Key Responsibilities
- Develop, plan, and execute a comprehensive schedule of daily, weekly, and special event activities for hotel guests, catering to diverse interests and age groups.
- Supervise and train a team of activity coordinators and guides, ensuring consistent delivery of high-quality, engaging, and safe experiences.
- Maintain all activity equipment (e.g., snorkeling gear, kayaks, bicycles) in excellent condition, overseeing inventory and timely repairs.
- Work closely with other departments (Front Office, Food & Beverage, Housekeeping) to seamlessly integrate activities into the overall guest experience.
- Act as a point of contact for guest inquiries regarding activities, providing detailed information and making personalized recommendations.
- Monitor guest satisfaction with activities, gathering feedback and implementing improvements as necessary to continually enhance the guest journey.
- Ensure strict adherence to all safety protocols and environmental guidelines during all activities, particularly those involving water or local wildlife.
- Manage activity bookings, scheduling, and billing accurately using the lodge's reservation system.
- Assist in creating marketing materials and promotions for new and existing activities to attract and inform guests.
- Handle any guest complaints or issues related to activities promptly and professionally, turning challenges into opportunities for service excellence.
Required Skills
- Proven experience (3+ years) in a supervisory role within hotel activities, recreation, or guest services, preferably in a resort setting.
- Exceptional organizational and time management abilities, with a proven track record of managing flexible schedules effectively.
- Strong leadership skills with the ability to motivate, mentor, and manage a diverse team of activity professionals.
- Excellent interpersonal and communication skills in English; proficiency in Swahili is a significant advantage for engaging with local teams and culture.
- Demonstrated ability to create, implement, and deliver engaging activity programs that cater to a luxury clientele.
- Proficiency in basic computer applications (MS Office, booking software) for administrative tasks and scheduling.
- First Aid and CPR certification or a willingness to obtain within the first three months of employment.
- A genuine passion for hospitality, nature conservation, and cultural exchange, aligning with the lodge's values.
Preferred Qualifications
- Bachelor's degree or Diploma in Hospitality Management, Recreation Management, or a related field.
- Experience with watersports instruction (e.g., diving, snorkeling, kayaking) or guiding nature tours.
- In-depth knowledge of local Tanzanian culture, history, and the natural environment of Pemba Island.
- Prior experience working in a remote or luxury resort setting, understanding the unique operational demands.
- Additional language proficiency (e.g., French, German) to cater to our diverse international guests.
Perks & Benefits
- Competitive salary package and participation in service charge distribution.
- Comfortable on-site staff accommodation and delicious meals provided.
- Outstanding opportunities for continuous professional development and career growth within a leading luxury brand.
- The unique chance to live and work in a stunning island paradise with direct access to world-class natural beauty and marine life.
- A supportive, collaborative, and international team environment that values innovation and guest satisfaction.
- Staff discounts on various lodge services and amenities.
- Comprehensive medical benefits package.
- Annual leave and public holidays as per Tanzanian labor laws.
How to Apply
If you are excited by the prospect of leading memorable guest experiences in one of Africa’s most beautiful destinations and possess the required skills and passion, we encourage you to apply. Please click on the application link below to submit your detailed CV and a compelling cover letter outlining your relevant experience, leadership philosophy, and why you are the ideal candidate for this pivotal role. Ensure your application clearly demonstrates your ability to manage flexible hours and inspire a dynamic activities team.