About Company
The Jamaica Automobile Association (JAA) has been a cornerstone of automotive support and advocacy in Jamaica for decades. Established with the mission to provide unparalleled service and peace of mind to motorists across the island, JAA is more than just a roadside assistance provider; we are a community dedicated to promoting road safety, responsible driving, and offering essential services that keep Jamaica moving. From emergency roadside assistance and vehicle inspections to driver education and insurance solutions, JAA is committed to excellence and reliability. We pride ourselves on a legacy of trust, professionalism, and a genuine passion for serving our members. Join our team and become a part of an organization that truly makes a difference in the lives of Jamaican drivers.
Job Description
Are you a proactive problem-solver with a passion for helping others and a knack for automotive basics? The Jamaica Automobile Association (JAA) is looking for dedicated and compassionate individuals to join our team as Roadside Assistance Helpers with flexible schedules, serving the August Town and wider Kingston area. This is a unique opportunity for those seeking a dynamic role that allows for work-life balance while making a tangible impact on the community. As a Roadside Assistance Helper, you will be the first point of contact for our members facing unexpected vehicle troubles. Your primary goal will be to provide swift, professional, and friendly assistance to get them safely back on the road or arrange for further support. This role requires a calm demeanor under pressure, strong communication skills, and a genuine desire to assist others in potentially stressful situations. We are specifically looking for individuals who thrive on flexibility, are available for various shifts, and are committed to delivering the high standard of service our members expect from JAA. If you possess basic vehicle knowledge, excellent customer service skills, and are ready to be a hero on the road, we encourage you to apply. This role offers the chance to grow your skills, contribute to a vital service, and be a valued member of Jamaica’s premier automotive association.
Key Responsibilities
- Respond promptly and efficiently to roadside assistance calls in the August Town and surrounding Kingston areas.
- Provide basic on-site vehicle assistance including jump-starts, tire changes, fuel delivery, and minor mechanical adjustments.
- Assist members with vehicle lockouts using appropriate tools and techniques.
- Assess vehicle issues and determine if further towing or repair services are required, coordinating as necessary.
- Ensure the safety of members and their vehicles at breakdown sites by setting up appropriate safety measures.
- Maintain clear and empathetic communication with members, providing updates and reassurance throughout the service process.
- Accurately document service calls, actions taken, and member information using provided tools and systems.
- Operate and maintain company vehicles and equipment safely and responsibly.
- Adhere to all JAA safety protocols and operational guidelines.
- Represent the JAA brand with professionalism and integrity at all times.
Required Skills
- Valid Jamaican General Driver's License (minimum 2 years experience).
- Basic knowledge of vehicle mechanics and common roadside issues.
- Strong problem-solving abilities and quick thinking under pressure.
- Excellent verbal communication and interpersonal skills.
- Ability to operate basic hand tools and automotive equipment safely.
- Customer service-oriented mindset with a helpful and patient attitude.
- Physical ability to lift moderate weight (e.g., tires) and work outdoors in various weather conditions.
- Geographic familiarity with August Town and Kingston metropolitan area.
Preferred Qualifications
- Prior experience in roadside assistance, towing, or automotive service roles.
- Certification in basic vehicle maintenance or a related technical field.
- First Aid/CPR certification.
- Experience using GPS and navigation systems.
- Ability to work independently and as part of a team.
Perks & Benefits
- Competitive hourly wage with flexible scheduling options.
- Opportunity to make a tangible difference in the community.
- Ongoing training and professional development opportunities.
- Provided uniform and essential safety equipment.
- Supportive and collaborative team environment.
- Access to JAA member benefits and discounts.
How to Apply
Interested candidates who meet the qualifications are invited to click the application link below to submit their resume and a brief cover letter outlining their relevant experience and availability. Please ensure your contact information is up-to-date.