About Company
Career.zycto excels in connecting top-tier talent with fulfilling opportunities across Mauritius’ dynamic healthcare sector. For a dedicated Healthcare Night Receptionist, our supportive network ensures you find a role where your crucial overnight contributions are not just recognized but truly valued. We prioritize your professional growth, offering placements that align with your career aspirations in compassionate and forward-thinking environments. Join us to make a tangible difference in patient care, ensuring smooth operations and vital administrative support during critical hours. Your work is key to the backbone of essential medical services.
Job Description
Are you a highly organized and empathetic individual seeking a pivotal role in healthcare during the quiet hours of the night? Career.zycto is seeking a dedicated Healthcare Night Receptionist to join our esteemed network of healthcare facilities in Vacoas, Vacoas-Phoenix. This vital on-site position ensures the seamless operation of the front desk during the night shift, providing essential support to patients, visitors, and medical staff alike. As the first point of contact for many, you will play a crucial role in shaping a positive and reassuring experience for everyone entering the facility during these important hours.
Your responsibilities will span from managing patient arrivals and departures to handling administrative tasks and coordinating urgent communications. This role demands a high degree of professionalism, discretion, and the ability to remain calm and efficient under pressure. You will be instrumental in maintaining the flow of information, safeguarding patient confidentiality, and contributing to a secure and welcoming environment throughout the night. If you possess excellent communication skills, a meticulous approach to detail, and a genuine desire to serve, we encourage you to apply. This is more than just a receptionist role; it’s an opportunity to be a cornerstone of patient care and facility operations during a critical period, ensuring that our healthcare partners deliver uninterrupted, high-quality service.
Key Responsibilities
- Warmly greet and assist patients, visitors, and staff arriving during the night shift.
- Manage all incoming calls, direct inquiries appropriately, and take accurate messages.
- Efficiently schedule, reschedule, and confirm patient appointments for various medical services.
- Accurately register new patients, update existing patient information, and process necessary documentation.
- Maintain strict confidentiality of all patient records and sensitive information.
- Process patient payments, explain billing procedures, and manage petty cash if required.
- Monitor security systems, alarm panels, and report any unusual or suspicious activities to appropriate personnel.
- Act as a central communication point for medical staff, coordinating patient flow and emergency notifications.
- Maintain the cleanliness and professional appearance of the reception area and waiting room.
- Prepare comprehensive daily reports and thorough handover notes for the morning shift.
- Provide basic administrative support to medical staff as needed.
Required Skills
- Exceptional verbal and written communication skills in English and French.
- Proven organizational skills with strong attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to handle confidential information with discretion and integrity.
- Demonstrated strong customer service orientation and interpersonal skills.
- Effective problem-solving abilities and capacity to work independently.
- Ability to remain calm and effective in fast-paced or emergency situations.
- Reliability and punctuality for night shift assignments.
Preferred Qualifications
- Minimum of 6 months of experience in a healthcare or medical office setting.
- Familiarity with medical terminology and healthcare administrative procedures.
- Previous experience with electronic health records (EHR) systems.
- Higher School Certificate (HSC) or equivalent qualification.
- First Aid and CPR certification (current or willing to obtain).
Perks & Benefits
- Competitive salary with attractive night shift allowances.
- Comprehensive health and wellness benefits package.
- Opportunities for professional development and continuous learning.
- Supportive and collaborative team environment.
- Paid time off and holiday benefits.
- Employee assistance programs.
How to Apply
To embark on this rewarding journey as a Healthcare Night Receptionist, please click on the link below to submit your application directly. We look forward to reviewing your qualifications and discovering how you can contribute to our team and the vibrant healthcare community in Vacoas, Vacoas-Phoenix.
