About Company
Empowering individuals through their most challenging moments is at the heart of our mission. Career.zycto is a dynamic organization committed to fostering well-being and stability within our community. We provide essential, round-the-clock support to those navigating crises, ensuring a compassionate and immediate response when it matters most. For a Crisis Support Worker, our environment offers a unique opportunity to directly impact lives, grow professionally, and be part of a truly dedicated team striving for a healthier, more resilient society.
Job Description
Join Career.zycto as a Crisis Support Worker for our vital Night Shift team, making a profound difference in the lives of individuals experiencing mental health crises, homelessness, domestic violence, substance abuse challenges, or other urgent personal difficulties. This isn’t just a job; it’s a calling to be a beacon of hope and stability during the darkest hours. Working through the night, you will provide immediate, empathetic, and person-centred support, conducting thorough assessments, offering crisis intervention, and facilitating access to essential resources. Your ability to remain calm under pressure, demonstrate exceptional active listening skills, and respond decisively will be paramount. We are looking for individuals who are not only resilient and compassionate but also possess a strong commitment to advocating for vulnerable populations and upholding the highest standards of care. This role demands a proactive approach, excellent communication skills, and the capacity to work collaboratively within a multidisciplinary team and with external emergency services. You will contribute to a safe and supportive environment, empowering individuals to navigate their challenges and embark on a path towards recovery and stability. This role is crucial for maintaining our 24/7 support system, ensuring that no one in our community is left without assistance during critical night-time hours.
Key Responsibilities
- Provide immediate crisis intervention and emotional support to individuals facing various personal crises during night hours.
- Conduct comprehensive risk assessments to determine the safety and well-being of clients, implementing appropriate safety plans.
- De-escalate intense situations using proven verbal and non-verbal communication techniques.
- Offer referrals and connect clients to appropriate community resources, including mental health services, shelters, and emergency medical care.
- Maintain accurate, detailed, and confidential client records and incident reports.
- Collaborate effectively with emergency services, law enforcement, and other community partners as needed.
- Ensure a safe and supportive environment for clients within the crisis support facility.
- Participate in debriefing sessions and team meetings to enhance service delivery and personal well-being.
- Adhere strictly to all organizational policies, procedures, and ethical guidelines.
- Monitor client progress and provide ongoing support as required until a stable resolution is identified.
Required Skills
- Minimum 2 years of experience in crisis intervention, social work, counselling, or a related field.
- Exceptional active listening and empathetic communication skills.
- Proven ability to remain calm and make sound decisions in high-stress situations.
- Strong understanding of mental health conditions, trauma-informed care, and addiction challenges.
- Excellent problem-solving and critical thinking abilities.
- Ability to work independently and as part of a diverse team during night shifts.
- Proficiency in documentation and record-keeping.
- Valid Mauritian driving license and access to reliable transportation (preferred for community outreach if required).
Preferred Qualifications
- Bachelor's degree in Social Work, Psychology, Counselling, or a related human services field.
- Certification in First Aid and CPR.
- Proficiency in additional languages relevant to the Mauritian context (e.g., French, Creole, Hindi, Bhojpuri).
- Experience working with specific vulnerable populations (e.g., youth, elderly, LGBTQ+ individuals).
- Knowledge of local community resources and social support systems in Mauritius.
Perks & Benefits
- Competitive salary with night shift differential.
- Comprehensive health and wellness programs.
- Opportunities for continuous professional development and training.
- A supportive and collaborative team environment.
- Access to clinical supervision and employee assistance programs.
- Making a tangible difference in the lives of community members.
How to Apply
Interested candidates are invited to submit their detailed CV and a cover letter outlining their experience and suitability for this critical night shift role. Please encourage applicants to click on the link below to apply for the job.
