About Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, driving end-to-end digital transformation for the world’s best brands. With a diverse team spanning over 40 countries and delivering services in 70+ languages, we design, build, and run the future of CX for our clients, helping them connect with customers in more meaningful and intelligent ways. In Bacolod, Concentrix is a cornerstone of the BPO industry, known for its vibrant work environment, commitment to employee growth, and delivery of high-quality, innovative services. We are dedicated to fostering a culture of excellence, learning, and collaboration, where every team member can thrive and contribute to groundbreaking solutions that impact millions globally. Join us and be part of a company that is redefining customer engagement and digital innovation.
Job Description
Are you a visionary product leader passionate about shaping the future of digital experiences? Concentrix is seeking an innovative and results-driven Digital Product Manager to join our dynamic team in Bacolod. In this pivotal role, you will be responsible for defining, developing, and launching cutting-edge digital products and services that deliver exceptional value to our clients and their customers. You will serve as the central hub for product strategy, translating market needs, business goals, and technological capabilities into a compelling product roadmap and actionable features.
As a Digital Product Manager, you will lead the entire product lifecycle, from initial concept and discovery through development, launch, and continuous iteration. This involves conducting in-depth market research, analyzing user feedback and data, and identifying opportunities for innovation. You will collaborate closely with cross-functional teams including engineering, design, marketing, and operations, ensuring a shared understanding of the product vision and alignment on execution. Your expertise will be crucial in crafting detailed product requirements, user stories, and acceptance criteria, guiding development teams through agile methodologies.
You will be expected to champion a user-centric approach, ensuring that every product decision is rooted in a deep understanding of customer pain points and desires. Furthermore, you will track product performance post-launch, using metrics and analytics to inform future enhancements and strategic pivots. This role offers an exciting opportunity to drive significant impact, contribute to Concentrix’s digital transformation initiatives, and work with a diverse portfolio of clients across various industries. If you thrive in a fast-paced environment, possess excellent leadership skills, and are driven by the challenge of creating world-class digital solutions, we encourage you to apply and help us build the next generation of customer experiences. Your strategic insight and execution prowess will directly influence our ability to innovate and maintain our leadership position in the CX landscape.
Key Responsibilities
- Define and articulate the product vision, strategy, and roadmap for digital products and services.
- Conduct market research, competitor analysis, and customer interviews to identify user needs and market opportunities.
- Translate product strategy into detailed requirements, user stories, and acceptance criteria.
- Prioritize product backlog and work closely with engineering and design teams using Agile methodologies (Scrum/Kanban).
- Collaborate with UX/UI designers to create intuitive and engaging user experiences.
- Lead product launches, coordinating with marketing, sales, and operations teams.
- Monitor product performance using key metrics and analytics, making data-driven decisions for continuous improvement.
- Manage stakeholder expectations and facilitate communication across all levels of the organization.
- Stay abreast of industry trends, technological advancements, and best practices in digital product management.
Required Skills
- 3+ years of experience in digital product management, preferably in a BPO or tech environment.
- Proven track record of successfully launching and managing digital products through their lifecycle.
- Strong understanding of Agile/Scrum methodologies.
- Excellent analytical, problem-solving, and decision-making skills.
- Proficiency in product management tools (e.g., Jira, Asana, Trello).
- Solid understanding of UX/UI principles and user-centered design.
- Exceptional communication, presentation, and interpersonal skills.
- Ability to work effectively with cross-functional teams and influence stakeholders.
Preferred Qualifications
- Bachelor's degree in Computer Science, Engineering, Business, or a related field.
- Master's degree or MBA.
- Experience with customer experience (CX) platforms and technologies.
- Certifications in Product Management (e.g., CSPO, SAFe Product Owner/Product Manager).
- Familiarity with data analytics tools (e.g., Google Analytics, Tableau, Power BI).
- Experience working with global teams and diverse client portfolios.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health and dental benefits (HMO) from day one.
- Paid time off and leave benefits.
- Life insurance coverage.
- Extensive training and professional development programs.
- Opportunities for career advancement within a global organization.
- Vibrant and inclusive company culture.
- Employee wellness programs and engagement activities.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter. Please highlight your experience in digital product management and how your skills align with the requirements of this role. We look forward to reviewing your application!