About Company
Career.zycto empowers businesses with top-tier talent and innovative tech solutions. We foster an environment where IT professionals thrive, leveraging cutting-edge tools to solve complex challenges. For an IT Technician, this means direct impact, continuous learning, and being at the heart of operational excellence. Join a team dedicated to efficiency and forward-thinking support, ensuring seamless technology experiences for our internal and external stakeholders. We value precision, proactive problem-solving, and a commitment to quality service in every interaction.
Job Description
Are you a detail-oriented and proactive IT Technician with a passion for hardware and problem-solving? Career.zycto is seeking a dedicated individual to join our growing team in Whitchurch, Cardiff. This pivotal role involves providing essential IT support, primarily focusing on the setup, configuration, and maintenance of computer hardware, as well as diagnosing and resolving technical issues for our diverse user base. You will be instrumental in ensuring the smooth operation of our IT infrastructure, directly contributing to the productivity and efficiency of our internal operations and client projects.
As an IT Technician specializing in hardware, you will be the first point of contact for staff experiencing technical difficulties, ranging from desktop and laptop issues to peripheral connectivity problems. Your day-to-day will involve hands-on work, setting up new workstations, installing and configuring operating systems and core business applications, and meticulously documenting hardware assets and troubleshooting steps. Beyond immediate fixes, we expect a proactive approach to system health, identifying potential issues before they impact productivity. This includes performing routine checks, maintaining hardware and software inventory, and coordinating with third-party vendors for repairs or replacements, ensuring minimal disruption to service.
You’ll be responsible for the entire lifecycle of our hardware assets, from initial procurement and deployment to eventual decommissioning and secure data disposal. This involves physical installation, cable management, and ensuring all devices adhere to our security and compliance standards. Furthermore, you will play a key role in supporting our network infrastructure, assisting with basic network troubleshooting, and ensuring connectivity for all users. Your ability to communicate complex technical information clearly and patiently to non-technical users is paramount, as you’ll be guiding them through resolutions and best practices. This role offers an exciting opportunity to apply your technical expertise in a dynamic environment, contributing to a company that values innovation and continuous improvement. We’re looking for someone who thrives on solving problems, is eager to learn new technologies, and is committed to delivering exceptional user support. If you’re ready to tackle challenges head-on and ensure our technology systems are robust and reliable, we encourage you to apply.
Key Responsibilities
- Perform hardware setup, installation, and configuration for new workstations, laptops, and peripherals.
- Diagnose and troubleshoot hardware, software, and basic network issues efficiently and effectively.
- Install, configure, and update operating systems (Windows, macOS) and business applications.
- Provide technical support to end-users via in-person, phone, and email, resolving issues promptly.
- Maintain an accurate inventory of IT assets, including hardware and software licenses.
- Document troubleshooting procedures, resolutions, and system configurations.
- Assist with basic network maintenance, including cabling, switch management, and connectivity checks.
- Coordinate with external vendors for hardware repairs, warranty claims, and technical support.
- Ensure all IT systems and devices comply with company security policies and standards.
- Proactively monitor system performance and identify potential issues to prevent downtime.
Required Skills
- Proficiency in diagnosing and resolving hardware issues for desktops, laptops, and peripherals.
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).
- Experience with software installation, configuration, and troubleshooting.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- CompTIA A+ or equivalent certification.
- Experience with macOS and Apple hardware.
- Knowledge of IT ticketing systems and remote support tools.
- Experience with IT asset management.
- Understanding of basic cybersecurity principles.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and dental insurance.
- Generous paid time off and public holidays.
- Opportunities for professional development and certification support.
- Vibrant and collaborative work environment.
- Company pension scheme.
- Employee assistance program.
- Modern office facilities in Whitchurch, Cardiff.
How to Apply
If you are a proactive and skilled IT Technician looking to make a significant impact, we invite you to apply. Please click on the link below to submit your application. We look forward to reviewing your qualifications.
