About Company
Imagine a workplace where your contribution directly enhances guest well-being and satisfaction. At Career.zycto, we believe in cultivating environments that promote serenity, rejuvenation, and exceptional service, both for our clientele and our dedicated team. We are committed to fostering professional growth and providing a supportive atmosphere where talent thrives. Join us in Nyeri County and become a vital part of a growing establishment dedicated to creating unforgettable relaxation experiences. Your journey towards a fulfilling career in hospitality and wellness starts here, in a role where your warmth and efficiency truly make a difference.
Job Description
Career.zycto is excited to announce an opening for a Spa Receptionist to join our premier relaxation center located in the serene heart of Nyeri County. This pivotal role is the welcoming face and organizational backbone of our spa, ensuring every guest’s experience, from their first inquiry to their final departure, is seamless, delightful, and truly relaxing. We are searching for an individual with an innate ability to connect with people, a meticulous eye for detail, and a passion for delivering five-star service in a wellness-focused environment. You will be instrumental in creating an atmosphere of calm and efficiency, managing appointments, handling guest inquiries, and contributing to the overall harmonious operation of our center. If you are a proactive problem-solver with excellent communication skills, a genuine interest in holistic well-being, and thrive in a dynamic, client-facing role, we encourage you to apply. This is more than just a receptionist position; it’s an opportunity to be at the heart of our guests’ journey to relaxation and renewal, playing a key role in their escape from the everyday.
Key Responsibilities
- Warmly greet and welcome all guests to the relaxation center, ensuring a positive first impression.
- Manage all spa bookings and appointments efficiently, using scheduling software, and confirm details with guests.
- Handle phone calls, emails, and in-person inquiries professionally, providing accurate information about services, packages, and promotions.
- Process payments for services and products accurately, managing cash, credit card transactions, and daily reconciliations.
- Maintain the cleanliness and organization of the reception area, lobby, and retail display areas.
- Assist guests with check-in and check-out procedures, ensuring a smooth transition for their spa experience.
- Address guest concerns, feedback, and special requests promptly and courteously, escalating issues to management when necessary.
- Educate guests on our range of spa treatments, therapies, and retail products, offering personalized recommendations.
- Collaborate effectively with therapists and other spa staff to ensure timely service delivery and guest satisfaction.
- Manage inventory of retail products and reception supplies, assisting with reordering as needed.
- Uphold the highest standards of confidentiality and professionalism regarding guest information.
- Assist in opening and closing procedures of the spa, ensuring all tasks are completed accurately.
Required Skills
- Minimum 1 year of experience in a customer service or reception role, preferably within hospitality, spa, or wellness.
- Exceptional interpersonal and communication skills, both verbal and written, with fluency in English and Swahili.
- Proficiency in using booking software, POS systems, and general office applications (e.g., Microsoft Office Suite).
- Strong organizational skills and ability to multitask in a fast-paced environment.
- A professional, polished demeanor with a genuine passion for guest satisfaction and wellness.
- Ability to work flexible hours, including weekends and public holidays, as required by business needs.
- Demonstrated problem-solving capabilities and a proactive approach to guest service.
- High school diploma or equivalent.
Preferred Qualifications
- Diploma or Certificate in Hospitality Management, Customer Service, or a related field.
- Previous experience as a receptionist in a spa, hotel, or beauty salon.
- Knowledge of various spa treatments and wellness practices.
- Experience with social media management for business promotion.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Opportunities for professional development and career growth within the wellness industry.
- Employee discounts on spa services and products.
- A supportive and tranquil work environment.
- Health and wellness programs.
- Paid time off and holiday benefits.
How to Apply
Eager to bring your expertise and warm smile to our team? We invite all qualified and enthusiastic candidates to apply by clicking on the application link provided below. Please ensure your resume highlights your relevant experience and skills that align with this role. We look forward to reviewing your application and potentially welcoming you to Career.zycto.
