About Company
Central 1 Credit Union is a federally regulated financial institution that serves as the central financial facility for credit unions in British Columbia and Ontario. We provide financial services, payment solutions, digital banking, and strategic leadership to help our member credit unions innovate and compete. Our mission is to strengthen the credit union system by empowering our members with the tools and services they need to succeed and better serve their communities. We are committed to fostering a collaborative, inclusive, and forward-thinking environment where employees are valued for their contributions and encouraged to grow. Join us and be part of an organization that impacts millions of Canadians through a cooperative financial network.
Job Description
Are you a highly observant and detail-oriented individual with a passion for technology and ensuring system reliability? Central 1 Credit Union is seeking a dedicated IT System Monitoring Assistant to join our dynamic and supportive IT Operations team. In this fully remote role, you will be instrumental in maintaining the stability and performance of our critical IT infrastructure and applications that support hundreds of credit unions across Canada. This position offers a unique opportunity to gain hands-on experience in a fast-paced financial technology environment, contributing directly to the seamless operation of vital banking systems.
As an IT System Monitoring Assistant, you will be the first line of defense, proactively identifying and responding to potential issues before they impact our members and their clients. Your day-to-day responsibilities will involve diligently monitoring various systems, networks, and applications using a suite of advanced monitoring tools. You’ll analyze alerts, dashboards, and reports to detect anomalies, performance bottlenecks, and potential outages. When issues arise, you’ll be responsible for initial triage, documenting findings, and escalating critical incidents to the appropriate support teams. This role requires a keen eye for detail, a methodical approach to problem-solving, and excellent communication skills to articulate technical information clearly.
We are looking for someone eager to learn and grow within an enterprise IT environment. While this is a remote position, you will be an integral part of a collaborative team, interacting regularly through virtual channels. You should be comfortable working independently, managing your time effectively, and adhering to strict operational procedures. This is an exciting opportunity for someone looking to launch or advance their career in IT operations, gain exposure to diverse technologies, and contribute to a resilient financial ecosystem. If you thrive in a proactive, problem-solving environment and are committed to ensuring operational excellence, we encourage you to apply and become a key part of our mission.
Key Responsibilities
- Monitor IT systems, networks, and applications using a variety of monitoring tools and dashboards to detect anomalies and potential issues.
- Respond promptly to alerts and notifications, performing initial troubleshooting and impact assessment.
- Document incidents thoroughly, including steps taken, observations, and relevant data for escalation.
- Escalate critical incidents to senior IT staff or specialized support teams in accordance with established procedures.
- Collaborate with other IT teams to ensure timely resolution of system issues and minimize downtime.
- Maintain accurate records of system performance, incidents, and resolutions.
- Contribute to the continuous improvement of monitoring processes and tools.
- Participate in on-call rotation as required to provide 24/7 monitoring coverage.
- Adhere strictly to security policies and operational best practices.
- Provide regular status updates on system health and ongoing incidents to stakeholders.
Required Skills
- 1+ years of experience in an IT support, operations, or monitoring role.
- Basic understanding of IT infrastructure components (servers, networks, databases).
- Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Splunk, Zabbix, PRTG).
- Strong analytical and problem-solving skills with keen attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote setting and manage time effectively.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to quickly learn new technologies and adapt to changing environments.
Preferred Qualifications
- Post-secondary education in Computer Science, Information Technology, or a related field.
- Experience in a financial services or other regulated industry.
- Knowledge of ITIL frameworks and incident management processes.
- Familiarity with cloud platforms (e.g., Azure, AWS, Google Cloud).
- Basic scripting skills (e.g., PowerShell, Python) for automation or data analysis.
- Relevant certifications (e.g., CompTIA A+, Network+, ITIL Foundation).
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision benefits.
- Generous paid time off and flexible work arrangements.
- Employee assistance program and wellness initiatives.
- Defined contribution pension plan.
- Opportunities for professional development and career growth.
- Access to training programs and industry certifications.
- A vibrant and inclusive company culture, even in a remote setting.
- Modern tools and technology to support your remote work setup.
How to Apply
Ready to contribute to a stable and secure financial technology landscape? We encourage you to apply directly by clicking the link below. Please ensure your resume highlights your relevant experience and skills. We thank all applicants for their interest; however, only those selected for an interview will be contacted.