About Company
Career.zycto is a premier recruitment partner, dedicated to connecting exceptional talent with leading organizations across various sectors. We pride ourselves on fostering growth environments where professionals can thrive and excel. For a Front Desk Officer, this translates into a supportive team, access to top-tier hospitality partners, and a culture that celebrates impeccable guest relations and operational excellence. Join us and become the welcoming face of a distinguished hotel, where your commitment to service will truly make a difference and shine.
Job Description
Are you a highly organized and customer-focused individual with a passion for hospitality? Career.zycto is seeking a dedicated and enthusiastic Front Desk Officer to join our client’s esteemed hotel team located in La Tour Koenig, Port Louis. As the first point of contact for our valued guests, you will play a pivotal role in creating memorable experiences and ensuring the smooth operation of daily front office activities. This position requires an individual with excellent communication skills, a professional demeanor, and the ability to manage various tasks efficiently in a fast-paced environment. If you thrive on providing outstanding service, possess a keen eye for detail, and are eager to contribute to a vibrant hospitality setting, we encourage you to apply. We are looking for someone who can anticipate guest needs, resolve issues promptly and professionally, and uphold the highest standards of our brand.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth check-in process.
- Manage guest reservations, cancellations, and modifications efficiently using property management systems.
- Handle guest inquiries, provide accurate information about hotel services, facilities, and local attractions.
- Process payments, manage cash handling, and maintain accurate billing records.
- Address guest concerns, complaints, and requests promptly and professionally, escalating issues when necessary.
- Maintain a tidy and presentable reception area at all times.
- Coordinate with other hotel departments (housekeeping, F&B, maintenance) to ensure guest satisfaction.
- Perform night audit duties as required, including balancing accounts and preparing reports.
- Uphold security and safety procedures, reporting any suspicious activities or incidents.
- Assist with administrative tasks such as mail distribution, message taking, and office supply management.
Required Skills
- Proven experience in a customer service role, preferably in a hotel or hospitality setting.
- Exceptional verbal and written communication skills in English and French.
- Proficiency in using Property Management Systems (PMS) – Opera PMS experience is a plus.
- Strong organizational skills and ability to multitask effectively.
- Professional appearance and a warm, welcoming demeanor.
- Ability to handle stressful situations and difficult guests with grace and composure.
- Basic knowledge of accounting principles and cash handling procedures.
Preferred Qualifications
- A diploma or degree in Hospitality Management or a related field.
- Fluency in additional languages (e.g., German, Mandarin) is highly advantageous.
- Previous experience with a luxury hotel brand.
- Familiarity with local tourist attractions and services in Mauritius.
- Certification in First Aid and CPR.
Perks & Benefits
- Competitive salary package and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement within the hospitality sector.
- Supportive and dynamic work environment.
- Employee discounts on hotel stays and services.
- Regular training sessions to enhance skills and knowledge.
How to Apply
Interested candidates are invited to submit their updated resume and a cover letter detailing their relevant experience and why they are an ideal fit for this role. Please click on the application link below to apply directly. We look forward to reviewing your application!
