About Company
Vodacom Mozambique is a leading telecommunications company dedicated to connecting people, businesses, and communities across Mozambique. As a part of the global Vodafone Group, we leverage cutting-edge technology and innovation to deliver reliable mobile communication, data, and digital services. Our mission is to transform lives through connectivity, empowering individuals and driving economic growth. We pride ourselves on a culture of excellence, continuous learning, and a commitment to making a positive social impact. Joining Vodacom Mozambique means becoming part of a dynamic team that is at the forefront of digital transformation in the region, contributing to a connected future for all Mozambicans. We believe in fostering an inclusive environment where every employee can thrive, grow, and contribute their unique talents to our collective success, making a tangible difference in the lives of millions.
Job Description
Are you passionate about technology and possess an exceptional knack for diagnosing and resolving complex hardware issues? Vodacom Mozambique is seeking a highly skilled and dedicated IT Hardware Technician to join our dynamic technical team based in Matola. In this critical role, you will be the cornerstone of our hardware infrastructure, responsible for the installation, maintenance, diagnosis, and repair of a wide range of IT hardware. This includes everything from desktops, laptops, and printers to servers, network devices, and other essential peripheral equipment, ensuring the seamless operation of our internal systems and supporting our vital network infrastructure. Your expertise will be crucial in minimizing downtime, optimizing performance, and guaranteeing that our employees have the reliable tools they need to connect our customers and deliver outstanding service. We are looking for a proactive individual with excellent technical proficiency, meticulous attention to detail, and a steadfast commitment to providing exceptional user support. If you thrive in a fast-paced, high-tech environment and are eager to contribute your skills to a company that is actively shaping the digital landscape of Mozambique, we strongly encourage you to apply and become a part of our innovative journey.
Key Responsibilities
- Perform comprehensive installation, configuration, and routine maintenance of computer hardware, peripherals, and network devices across various operational sites.
- Efficiently diagnose and troubleshoot hardware and software issues, providing timely and effective solutions to minimize operational downtime and maximize productivity.
- Conduct preventative maintenance on all assigned IT equipment, ensuring optimal performance, extending asset lifespan, and proactively addressing potential failures.
- Execute repair or replacement of faulty hardware components, including motherboards, memory modules, hard drives, power supplies, network cards, and other critical parts.
- Maintain precise and up-to-date inventory records of all IT hardware, components, and spare parts, ensuring accurate asset tracking and efficient stock management.
- Provide expert technical support to end-users on hardware-related queries and issues, offering assistance both remotely and through on-site visits.
- Assist with the structured deployment and secure decommissioning of IT equipment, strictly adhering to company policies, procedures, and environmental guidelines.
- Actively collaborate with the broader IT team and cross-functional departments to resolve complex technical challenges and contribute to continuous system improvements.
- Ensure all work activities strictly adhere to established safety protocols, industry best practices, and Vodacom’s quality standards.
- Thoroughly document all repairs, maintenance activities, technical procedures, and solutions in the designated IT service management system.
Required Skills
- Proven experience of at least 3 years as an IT Hardware Technician or in a similar hands-on technical support role.
- Strong, in-depth knowledge of computer hardware components, including CPUs, RAM, storage devices, motherboards, and network interface cards.
- Exceptional proficiency in diagnosing and troubleshooting hardware faults in desktops, laptops, servers, printers, and other peripherals.
- Solid understanding and hands-on experience with various operating systems (e.g., Windows, Linux) and their integration with diverse hardware platforms.
- Foundational understanding of networking concepts (e.g., TCP/IP, LAN, WAN) and practical experience with common network hardware.
- Ability to accurately read and interpret technical manuals, schematics, and diagnostic reports.
- Excellent problem-solving skills, coupled with a highly methodical and analytical approach to fault finding and resolution.
- Strong verbal and written communication skills, with the ability to clearly explain complex technical issues to non-technical users.
- Physical ability to lift and move heavy equipment (e.g., servers, monitors) safely and efficiently.
- Possession of a valid Mozambican driver's license.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a closely related technical field.
- Industry certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Professional (MCP).
- Direct experience with enterprise-level server hardware and advanced storage solutions (e.g., RAID configurations, SAN/NAS).
- Demonstrated knowledge of IT asset management best practices and lifecycle management.
- Familiarity with IT service management frameworks and methodologies (e.g., ITIL Foundation certification).
Perks & Benefits
- Highly competitive salary package coupled with performance-based bonuses.
- Comprehensive health and wellness benefits package for employees and their families.
- Generous paid time off, including annual leave and observance of public holidays.
- Extensive opportunities for professional development, ongoing training, and support for industry certifications.
- Access to the latest cutting-edge technology and tools to facilitate your work.
- Employee communication allowance to stay connected.
- A vibrant, inclusive, and collaborative work culture that values diversity and teamwork.
- Significant career growth and advancement opportunities within a leading global telecommunications group.
How to Apply
Interested candidates who meet the above qualifications are invited to apply by clicking on the application link below. Please ensure your resume and a compelling cover letter are up-to-date and clearly highlight your relevant experience, technical skills, and commitment to excellence. We look forward to reviewing your application and potentially welcoming you to the Vodacom Mozambique team, where your contributions will truly make a difference.