About Company
Java House is a leading coffee house and casual dining chain in East Africa, synonymous with quality coffee, delicious meals, and exceptional hospitality. Established with a vision to create a ‘home away from home’ experience, we have grown significantly since our inception, becoming a beloved brand known for our vibrant atmosphere, diverse menu, and commitment to local sourcing. At Java House, we believe in nurturing talent, fostering a culture of excellence, and empowering our teams to deliver memorable experiences to every guest. Join us and be part of a company that is passionate about food, coffee, and people, and committed to setting the benchmark for casual dining in the region.
Job Description
We are seeking an experienced, dynamic, and passionate Restaurant Manager with a strong background in hospitality management to lead our vibrant Imara Daima location. As a Restaurant Manager at Java House, you will be the heart of our operations, responsible for overseeing all facets of restaurant management, from ensuring unparalleled customer satisfaction to optimizing operational efficiency and driving financial performance. This role demands a proactive leader who thrives in a fast-paced environment, possesses exceptional interpersonal skills, and is dedicated to fostering a positive and productive work culture. You will be instrumental in maintaining our high standards of food quality, service excellence, and cleanliness, while also inspiring and developing your team to reach their full potential. The ideal candidate will have a keen eye for detail, a deep understanding of P&L management, inventory control, and staff scheduling, coupled with a genuine passion for creating memorable dining experiences. If you are a results-oriented professional eager to make a significant impact and contribute to a well-loved brand, we invite you to bring your expertise to Java House and help us continue our tradition of excellence in hospitality.
Key Responsibilities
- Oversee daily restaurant operations, ensuring smooth and efficient service delivery.
- Lead, mentor, and develop a high-performing team, including hiring, training, and performance management.
- Ensure exceptional customer service and guest satisfaction, promptly addressing any concerns.
- Manage inventory, supply ordering, and stock control to minimize waste and optimize costs.
- Monitor financial performance, including sales, labor costs, and operational expenses, to achieve profitability targets.
- Implement and enforce company policies, procedures, and brand standards, including food safety and hygiene regulations.
- Develop and execute local marketing initiatives to drive sales and increase customer engagement.
- Handle all administrative duties, including scheduling, payroll inputs, and reporting.
- Maintain a positive work environment and foster a culture of teamwork and respect.
- Conduct regular inspections to ensure cleanliness, organization, and compliance with health and safety standards.
Required Skills
- Proven experience as a Restaurant Manager or similar role in the hospitality industry.
- Strong leadership and team management abilities.
- Excellent customer service and communication skills.
- Proficiency in restaurant management software and POS systems.
- Demonstrated ability to manage budgets, P&L statements, and inventory.
- In-depth knowledge of food safety regulations and hygiene standards.
- Problem-solving and decision-making capabilities under pressure.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Preferred Qualifications
- Bachelor's degree or Diploma in Hospitality Management, Business Administration, or a related field.
- Experience with a recognized national or international restaurant chain.
- Certification in Food Safety Management.
- Proven track record of improving operational efficiency and guest satisfaction metrics.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Paid time off and holiday benefits.
- Complimentary staff meals during shifts.
- Opportunities for professional development and career advancement within a growing company.
- Vibrant and supportive work environment.
How to Apply
If you are a highly motivated and experienced Restaurant Manager looking to advance your career with a leading hospitality brand, we encourage you to apply! Please click on the application link below to submit your resume and cover letter, outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.