About Company
Vodacom Lesotho (Pty) Ltd. is a leading telecommunications company dedicated to connecting the people of Lesotho. For over two decades, we have been at the forefront of innovation, providing reliable mobile communication, data services, and digital solutions that empower individuals, businesses, and communities across the nation. Our mission is to transform lives through technology, fostering economic growth and social development by ensuring everyone has access to the digital world. We pride ourselves on our extensive network coverage, innovative products, and an unwavering commitment to customer satisfaction. Joining Vodacom Lesotho means becoming part of a dynamic team that values integrity, teamwork, and a passion for making a real difference in the lives of our customers.
Job Description
Are you a highly motivated and customer-focused individual looking for an immediate start in a rewarding career? Vodacom Lesotho is seeking an enthusiastic and dedicated Customer Care Representative to join our vibrant team in Linakeng, Butha-Buthe. This is a crucial role where you will be the first point of contact for our valued customers, providing exceptional support and ensuring a seamless experience with our services. As a Customer Care Representative, you will play a pivotal role in maintaining our reputation for excellent service.
You will handle a diverse range of inquiries, resolve issues efficiently, and provide comprehensive information about our products and services. We are looking for someone who thrives in a fast-paced environment, possesses excellent communication skills, and genuinely enjoys helping others. You will be instrumental in building lasting customer relationships by demonstrating empathy, professionalism, and a proactive approach to problem-solving. This position offers an exciting opportunity to contribute directly to our success while developing valuable skills in the dynamic telecommunications industry.
If you are ready to make an immediate impact and grow with a market leader, we encourage you to apply and become a vital part of the Vodacom Lesotho family. We believe in empowering our employees with the tools and training necessary to succeed, ensuring you are well-equipped to meet the challenges of this exciting role. Your ability to listen attentively, understand customer needs, and provide clear, concise solutions will be key to your success. We are not just offering a job; we are offering a career path where your contributions are recognized and your professional development is supported. Be prepared to hit the ground running and embark on a fulfilling journey with a company that truly cares about its customers and its people.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and in-person.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Resolve customer complaints and issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Explain Vodacom products, services, and promotions clearly and concisely to customers.
- Process orders, forms, applications, and requests efficiently.
- Maintain customer records by updating account information and recording details of inquiries, complaints, and comments.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers and achieve customer satisfaction targets.
- Collaborate with internal teams to ensure timely resolution of complex customer issues.
- Continuously learn about new products, services, and changes in company policies.
Required Skills
- Excellent verbal and written communication skills in English and Sesotho.
- Strong active listening and problem-solving abilities.
- Ability to multi-task, prioritize, and manage time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Proficiency in basic computer applications and data entry.
- High school diploma or equivalent.
- Patience, empathy, and a positive attitude under pressure.
Preferred Qualifications
- Previous experience in a customer service, call centre, or retail environment.
- Familiarity with CRM systems and practices.
- Knowledge of the telecommunications industry or Vodacom products/services.
- Tertiary qualification in a relevant field (e.g., Marketing, Business Administration).
Perks & Benefits
- Competitive salary package.
- Comprehensive training and development programs.
- Opportunities for career growth and advancement within a leading company.
- Vibrant and supportive team environment.
- Employee medical aid and pension benefits.
- Performance-based incentives.
How to Apply
To apply for this exciting opportunity, please submit your detailed CV and a cover letter highlighting your relevant experience and why you are the ideal candidate for this role. Kindly click on the application link below to proceed with your application.