About Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, driving customer engagement and business performance for many of the world’s best brands. We are a team of 300,000+ diverse game-changers across 40+ countries, united by a passion for creating exceptional experiences. In Mauritius, our vibrant Cybercity, Ebene office is a hub of innovation and growth, where we foster a dynamic environment focused on continuous learning and development. We believe in empowering our people through robust training programs, enabling them to deliver outstanding service and build rewarding careers. Joining Concentrix means becoming part of a global family dedicated to making a difference, where your contributions are valued, and your potential is limitless. We pride ourselves on our inclusive culture, cutting-edge technology, and unwavering commitment to both client success and employee well-being. At Concentrix, we don’t just offer jobs; we offer careers where you can truly make an impact.
Job Description
Are you passionate about fostering a supportive learning environment and empowering individuals to achieve their full potential? Concentrix in Cybercity, Ebene is seeking a highly motivated and detail-oriented Teaching Assistant – Learning Support Specialist to join our dynamic Training and Development team. In this pivotal role, you will be instrumental in ensuring the success of our new hires and existing employees by providing essential support during various training programs. You will work closely with trainers and learners, assisting with lesson delivery, material preparation, and individualized coaching across a range of subjects critical to our customer service operations.
As a Learning Support Specialist, you will play a crucial role in enhancing the overall effectiveness of our training initiatives. You will help create an engaging and interactive learning experience, identifying and addressing learner challenges, and ensuring that all participants feel supported and confident in their development journey. Your keen eye for detail will be vital in maintaining accurate records, organizing training resources, and facilitating smooth administrative processes. This position is perfect for someone who thrives in a fast-paced environment, possesses excellent interpersonal skills, and is dedicated to making a tangible difference in people’s professional growth. If you are eager to apply your organizational skills and passion for learning in a global, industry-leading company, we encourage you to apply and contribute to building the next generation of customer experience professionals.
Key Responsibilities
- Assist trainers in preparing training materials, presentations, and interactive activities.
- Provide one-on-one and small group support to learners, reinforcing concepts and addressing individual queries.
- Facilitate practical exercises, role-playing scenarios, and simulations during training sessions.
- Monitor learner progress, identify areas for improvement, and provide constructive feedback.
- Maintain accurate records of attendance, performance, and completion rates for all training programs.
- Manage and organize training room setup, equipment, and learning resources.
- Administer assessments and evaluations, ensuring adherence to established guidelines.
- Support the smooth onboarding process for new hires through structured learning assistance.
- Collaborate with the training team to continuously enhance curriculum and delivery methods.
- Foster a positive, inclusive, and encouraging learning environment for all participants.
Required Skills
- Excellent verbal and written communication skills in English and French.
- Strong organizational and time management abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work effectively both independently and as part of a team.
- Patience, empathy, and a genuine passion for helping others learn and succeed.
- Demonstrated problem-solving skills and a proactive approach to challenges.
Preferred Qualifications
- A diploma or degree in Education, Human Resources, or a related field.
- Previous experience (1+ year) in a teaching, training, or learning support role.
- Familiarity with Learning Management Systems (LMS).
- Experience in the Business Process Outsourcing (BPO) or customer service industry.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits package.
- Opportunities for professional development and career advancement within a global company.
- A vibrant, inclusive, and supportive work culture.
- Access to state-of-the-art training facilities and resources.
- Employee recognition programs and social events.
- Transportation facilities within designated routes.
How to Apply
To apply for this exciting opportunity, please click on the application link below. You will be directed to Concentrix’s career portal where you can submit your detailed resume and a cover letter outlining your suitability for the role. Please ensure your application highlights your experience in learning support or teaching assistance.