About Company
Are you an individual committed to precision and operational excellence? Career.zycto offers a dynamic environment where your meticulous cash handling skills are central to our retail success. We are a forward-thinking organization dedicated to supporting thriving retail operations by ensuring seamless financial back-end processes. Join a team where your integrity and efficiency directly contribute to a positive customer experience and robust financial health. This role is perfect for someone who values accuracy, enjoys problem-solving, and wants to be a vital part of a growing enterprise committed to its people and clients in Kileleshwa, Nairobi.
Job Description
Career.zycto is seeking a highly organized and detail-oriented Cash Office Assistant & Retail Support Specialist to join our vibrant team in Kileleshwa, Nairobi. This critical role ensures the accurate and efficient management of daily cash operations, providing essential support to our retail front-line staff and contributing significantly to the financial integrity of our business. If you possess an unwavering commitment to accuracy, a strong sense of responsibility, and a proactive approach to problem-solving, this is an exceptional opportunity to make a tangible impact. Your role is pivotal in maintaining the smooth flow of financial transactions and upholding the trust our customers place in us.
As a Cash Office Assistant & Retail Support Specialist, you will be at the heart of our financial operations, responsible for the meticulous reconciliation of daily cash takings from various retail points, preparation of bank deposits, and management of petty cash. Your expertise will be crucial in identifying and resolving discrepancies swiftly, safeguarding company assets, and ensuring strict compliance with internal financial policies and regulatory requirements. Beyond the numbers, you will act as a vital resource for our retail teams, offering timely guidance and support on cash-related procedures, transaction queries, and maintaining an organized and secure cash office environment. This includes handling cash floats, processing refunds and exchanges correctly, and ensuring all documentation is meticulously maintained for audit purposes. We are looking for someone who can thrive in a fast-paced retail environment, maintain composure under pressure, and consistently uphold the highest standards of financial integrity. Your ability to communicate clearly and effectively with both internal and external stakeholders, including bank representatives and auditors, will be paramount, fostering a culture of transparency and accountability. This role offers the chance to grow within a supportive structure, honing your financial administration skills while being an integral part of our operational excellence. Join us and help Career.zycto continue to build a foundation of trust and efficiency in every transaction, ensuring our retail operations run seamlessly.
Key Responsibilities
- Perform daily cash reconciliation for all retail transactions, ensuring accuracy and identifying discrepancies promptly.
- Prepare daily bank deposits accurately and securely, adhering to company procedures.
- Manage petty cash float, ensuring proper disbursements, record-keeping, and periodic reconciliation.
- Investigate and resolve cash-related discrepancies, reporting significant variances to management.
- Provide comprehensive cash handling support and guidance to retail staff, addressing queries and offering training as needed.
- Maintain the security and integrity of the cash office, including cash, documentation, and equipment.
- Process cash aspects of refunds, exchanges, and voids in strict accordance with company policy.
- Assist with month-end and year-end closing procedures related to cash operations.
- Prepare regular cash flow reports and other financial summaries for management.
- Ensure compliance with all internal controls, policies, and external regulatory requirements related to cash management.
Required Skills
- Minimum of 1.5 years (18 months) proven experience in a cash handling or financial administrative role, preferably in a retail environment.
- Exceptional attention to detail and a high level of accuracy in numerical tasks.
- Strong proficiency in Microsoft Office Suite, particularly Excel for data entry and reconciliation.
- Excellent communication and interpersonal skills, both written and verbal.
- Demonstrated integrity, trustworthiness, and a strong ethical compass.
- Ability to work efficiently and accurately under pressure in a fast-paced environment.
- Solid understanding of basic accounting principles and cash management procedures.
- Problem-solving skills with a proactive approach to identifying and resolving issues.
Preferred Qualifications
- Diploma or Degree in Accounting, Finance, Business Administration, or a related field.
- Experience with Point of Sale (POS) systems and financial software.
- Knowledge of retail operations and customer service best practices.
- Prior experience specifically within a dedicated cash office environment.
- Familiarity with Kenyan financial regulations and banking procedures.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive health insurance package.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
- Employee discounts on company products/services (if applicable).
- Generous paid time off and public holidays.
How to Apply
Interested candidates who meet the qualifications are encouraged to apply by clicking on the application link below. Please ensure your resume and cover letter highlight your relevant experience and skills for this role. Only shortlisted candidates will be contacted.
