About Company
Cape Karoo International, based in Oudtshoorn, Western Cape, is a global leader in the sustainable production and processing of ostrich products. With a rich heritage rooted in the unique Karoo landscape, we are renowned for our premium ostrich leather, exquisite feathers, and high-quality meat products. Our commitment extends beyond exceptional products; we are dedicated to ethical farming practices, environmental stewardship, and supporting the local community. Operating on an international scale, Cape Karoo International prides itself on innovation, quality, and a deep understanding of market needs, continually striving to set benchmarks in the industry. Join our team and contribute to a company that values tradition, excellence, and a forward-thinking vision.
Job Description
We are seeking a diligent and detail-oriented Remote Feedback Analysis and Reporting Assistant to join our dynamic team. This role is crucial in helping us understand our customer base better, improve our products, and enhance overall customer satisfaction across our diverse range of ostrich products. As a Remote Feedback Analysis and Reporting Assistant, you will be responsible for gathering, categorizing, analyzing, and reporting on customer feedback and market insights from various digital and traditional channels. Your findings will directly contribute to strategic decision-making across departments, including product development, marketing, and customer service, ensuring our offerings remain aligned with customer expectations and market trends. This is an excellent opportunity for someone with strong analytical skills, a keen eye for detail, and the ability to synthesize complex information into clear, actionable reports, all while enjoying the flexibility of a remote work environment. You will play a pivotal role in ensuring that the voice of our customers is heard and acted upon, driving continuous improvement within our globally recognized brand. We are looking for a proactive individual who can thrive independently, manage multiple tasks efficiently, and effectively communicate complex insights to various stakeholders in a clear and concise manner.
Key Responsibilities
- Collect and categorize customer feedback from diverse sources including surveys, social media, email, and direct communication channels.
- Analyze qualitative and quantitative feedback data to identify recurring themes, emerging trends, pain points, and opportunities for improvement.
- Prepare comprehensive reports, dashboards, and presentations that clearly communicate key findings, insights, and actionable recommendations to relevant departments.
- Collaborate with marketing, product development, and customer service teams to share insights and support the implementation of feedback-driven initiatives.
- Maintain and improve existing feedback collection systems and suggest enhancements for efficiency and effectiveness.
- Assist in the development of strategies and action plans based on thorough feedback analysis to enhance product quality and customer experience.
- Ensure the accuracy, integrity, and confidentiality of all collected data.
- Monitor industry benchmarks and competitor performance to provide comparative insights where relevant.
- Support ad-hoc data analysis requests as needed to inform business decisions.
Required Skills
- Proven experience in data analysis, market research, or a similar analytical role.
- Advanced proficiency in spreadsheet software (e.g., Microsoft Excel, Google Sheets) for data manipulation and analysis.
- Exceptional written and verbal communication skills, with the ability to present complex information clearly and concisely.
- Strong attention to detail and accuracy in data handling and reporting.
- Demonstrated ability to work independently, prioritize tasks, and manage time effectively in a remote work environment.
- Basic understanding of statistical concepts and their application in data interpretation.
- Experience with various feedback collection tools or platforms.
Preferred Qualifications
- Bachelor's degree in Marketing, Business Administration, Statistics, Data Science, or a related analytical field.
- Previous experience with survey software (e.g., SurveyMonkey, Qualtrics) or customer relationship management (CRM) systems.
- Familiarity with data visualization tools such as Tableau or Microsoft Power BI.
- Experience working in the agricultural, food processing, or manufacturing sectors.
- Knowledge of multiple languages relevant to our international markets (e.g., German, French, Mandarin).
Perks & Benefits
- Competitive monthly salary package.
- The flexibility and convenience of a fully remote work model.
- Opportunities for professional growth and skill development.
- Contribute to a globally recognized and respected South African brand with a rich heritage.
- Be part of a supportive and collaborative team environment, even while working remotely.
- Standard annual leave and sick leave benefits.
- Access to ongoing training and resources to enhance your analytical capabilities.
How to Apply
If you are a highly motivated individual with a passion for data analysis and customer insights, and you meet the qualifications listed above, we encourage you to apply! Please click on the application link below to submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this remote role at Cape Karoo International.