About Company
Digicel Jamaica is a leading telecommunications provider in Jamaica, part of the wider Digicel Group operating across 32 markets in the Caribbean, Central America, and Oceania. We are committed to connecting people, empowering communities, and fostering innovation through our advanced mobile, home, and business solutions. At Digicel, we believe in a vibrant, inclusive, and performance-driven culture where every employee has the opportunity to grow, contribute, and make a real impact. We are passionate about giving back to the communities we serve and are constantly striving to make a difference through technology and social initiatives. Join a company that values its people and is at the forefront of digital transformation.
Job Description
Are you an experienced Human Resources professional ready to take on a pivotal leadership role within a dynamic and fast-paced organization? Digicel Jamaica is seeking a highly motivated and strategic HR Manager to join our vibrant team in Red Hills, Kingston. In this critical position, you will be instrumental in shaping our people strategy, fostering an exceptional employee experience, and driving organizational success. You will have the opportunity to lead all aspects of Human Resources, from strategic talent acquisition and comprehensive talent development programs to robust employee relations, competitive compensation and benefits, and unwavering compliance with local labor laws and global HR standards. This role demands a proactive, results-oriented individual with a deep understanding of HR best practices, the intricacies of Jamaican labor legislation, and an unwavering passion for creating a thriving, inclusive, and productive workplace culture.
As the HR Manager, you will be a key business partner, collaborating closely with senior leadership to translate business goals into effective HR initiatives. You will be responsible for developing and implementing HR policies and procedures that support our growth, enhance employee engagement, and ensure fairness and transparency across the organization. Your expertise will be crucial in areas such as performance management, succession planning, and organizational development, driving continuous improvement and fostering a culture of high performance. You will also play a vital role in managing employee relations, resolving conflicts, and ensuring a positive working environment where every team member feels valued and empowered.
This is more than just a managerial role; it’s an opportunity to be a strategic leader, an advocate for our people, and a champion of our brand. You will oversee the entire employee lifecycle, ensuring a seamless and positive experience from onboarding to offboarding. Your ability to analyze HR metrics, identify trends, and propose data-driven solutions will be essential in optimizing our HR operations and contributing directly to the company’s bottom line. You will also be at the forefront of driving change management initiatives, ensuring our workforce is adaptable and resilient in a rapidly evolving market. Furthermore, you will be responsible for managing HR budgets, negotiating with service providers, and leveraging HR technology to enhance efficiency and employee self-service. Your leadership will directly influence employee morale, retention, and productivity, making this a highly impactful position within the organization. If you are passionate about people, possess excellent leadership, communication, and problem-solving skills, and are eager to make a significant impact in a leading telecommunications company that is constantly innovating, we encourage you to apply. Join Digicel Jamaica and help us connect communities, nurture talent, and build the future of communications in the Caribbean!
Key Responsibilities
- Develop and implement HR strategies and initiatives aligned with the overall business strategy.
- Oversee and manage a performance appraisal system that drives high performance.
- Manage the recruitment and selection process, from sourcing to onboarding.
- Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization.
- Nurture a positive working environment through effective employee relations and conflict resolution.
- Oversee and manage compensation, benefits, and payroll administration.
- Assess training needs to apply and monitor training programs.
- Ensure legal compliance throughout human resource management (e.g., local labor laws and regulations).
- Report to management and provide decision support through HR metrics.
- Maintain HR staff by recruiting, selecting, orienting, and training employees.
- Guide management and employee actions by developing and updating HR policies and procedures.
- Handle disciplinary matters, grievances, and appeals in accordance with company policy and legal requirements.
Required Skills
- Proven working experience as an HR Manager or similar role for at least 5 years.
- In-depth knowledge of Jamaican labor laws and HR best practices.
- Excellent people management skills and strong leadership abilities.
- Demonstrable experience with HR metrics and data analysis.
- Competence to build and effectively manage interpersonal relationships at all levels of the company.
- Solid understanding of HR systems (HRIS) and databases.
- BS/MS degree in Human Resources or related field.
- Strong communication, negotiation, and presentation skills.
- Ability to work effectively in a fast-paced, dynamic environment.
- Problem-solving and decision-making aptitude.
Preferred Qualifications
- Master's degree in Human Resources Management or Business Administration.
- Professional HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR).
- Experience in the telecommunications or technology industry.
- Familiarity with HR software platforms like SAP SuccessFactors or similar.
- Experience with change management initiatives.
Perks & Benefits
- Competitive salary package.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Performance-based bonuses.
- Professional development and training opportunities.
- Retirement savings plan.
- Employee discounts on company products/services.
- Vibrant and inclusive company culture.
- Opportunity to work with cutting-edge technology.
- Wellness programs and employee assistance.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter directly through our careers portal. Please ensure your application highlights your relevant experience and qualifications for this role. We look forward to reviewing your application!